Lou Serna Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Create wonderful human beings through the game of soccer. Teach youth fundamental soccer skills such as dribbling, passing, shooting, and defending. Introduce basic tactical concepts and implement age-appropriate conditioning and technical training. Design fun and engaging practice sessions, prepare game plans, manage player rotations, and monitor player progress. Maintain regular communication with parents, caregivers, and players through team meetings and various electronic communication. Stay updated on coaching techniques and youth development practices. Organize activities to enhance team cohesion and handle disciplinary issues in a fair and consistent manner. Encourage and motivate players, fostering a positive and inclusive team environment.

Grow the VolunteerMatch network/membership of nonprofit organizations that supply volunteer opportunities on VolunteerMatch.org. Develop, implement, and evaluate a comprehensive business development plan and calendar. Develop relationships with key stakeholders such as nonprofits, educational institutions, nonprofit membership organizations, corporate partners, research institutions, and governments to build a coalition. Listen and engage to continually gather audience insights and bring feedback back to organization, marketing, and product teams. Provide a consultative approach to working with nonprofits, corporate sponsors and other stakeholders. Collaborate with team members to ensure activities are converting and key performance indicators are being met. Stay current on nonprofit and corporate social responsibility industry news and trends in volunteerism. Conduct market research through surveys, one-on-one meetings, and focus groups as needed.

Austin, Texas, United States

Austin, Texas, United States

Create a re-engagement plan for each community engagement program that follows Austin Public Health and CDC guidelines for healthy and safe interactions. Manages strategies to engage all Austinites in opportunities to support Keep Austin Beautiful’s community goals. Includes designing, implementing, and evaluating innovative individual and corporate engagement services and experiences. Oversees existing cleanup, beautification, and volunteer programs including Keep Austin Beautiful Day, Adopt-a-Street, Adopt-a-Creek, Clean Lady Bird Lake, and Community Cleanups. Builds strategic partnerships with key partners and stakeholders, including the City of Austin’s Resource Recovery Department, Parks and Recreation Department, and Watershed Protection Department, and fosters strong partnerships with corporate volunteer leaders. Manages program budgets; oversees, prepares, and submits program tracking and reporting; and supervises the community engagement team. Manages the implementation of episodic group volunteer experiences that support community goals and the goals of corporate partners. Includes oversight assigned elements of project management. Manages community engagement-related technology processes to support organizational customer relationship culture, including customer relationship management (CRM) and technology software related to developing and registering volunteers for projects. Includes sharing data to inform the development of engagement strategies. Collaborates with the fundraising team to align community engagement and fundraising programs. Design and lead strategic outreach and communications to engage and fortify relationships with current and prospective funders in collaboration with the development team. Works with the development team to track grant reporting.

Austin, Texas, United States

Supervised and supported nine on-campus staff members; Coordinated the hiring process for vacant Program Manager positions. Provided initial orientation and ongoing supervision, support, and training to Program Managers. Conducted performance reviews for Program Managers and other supervisees. Developed programming opportunities with Program Managers specific to developmental needs of clients. Ensured supervisees maintain compliance with contractual requirements and agency policies and procedures. Supported Program Managers in maintaining a positive relationship with administration, teachers and other personnel on campus. Participated in Communities In Schools team approach to service delivery and problem-solving. Prepared and submit reports as required. Promoted and maintained agency culture, standards, and systems.

Austin, Tx

Also served as the Associate Director of Campus Ministry during tenure. Collaborated to engage students in transformative justice and community engagement opportunities; hosted events that examined the critical issues of society; created leadership development training; provided resources on reflection, service and service-learning; cultivated relationships with organizations in the Austin community; led domestic and international immersion experiences; assisted and guided the liturgical and spiritual life of university students, faculty, and staff.

Austin, Texas Area

Voluntology helped nonprofits, faith-based organizations and businesses by providing thought leadership to help generate change through volunteers; generated solutions for organizational and community transformation through community engagement; provided consulting, trainings, and workshops at local, regional and national events and conferences; led regional symposium on volunteer engagement best practices; conducted volunteer engagement audits and provided strategic recommendations to improve operations, process and procedures; provided detailed recommendations for program improvement and enhancement.

Colorado Springs, Colorado

During two-year fellowship, provided support to the outreach programs of the foundation; designed and implemented a leadership-training program for nonprofit executives; provided assistance and support for high school grant program; performed site visits of nonprofit grant recipients; participated in developmental classes including: Nonprofit Financial Management, Investment Challenge, SpeakerSeries, Strategic Planning and Fundraising, and Grant Making.

Colorado Springs, Colorado Area

During AmeriCorps year, found employment referrals for clients; provided job counseling for clients including interview tips, dress attire, resume tips and/or resume writing, and career goals; evaluated clients' needs and assisted in removing any "barriers" they may have; assisted in the supervision of volunteers; assisted in other operations of the organization including answering phones, food pantry, direct services, translator.

Master Of Science (M.S.), Leadership And Policy Studies

Associate Of Arts - Aa, Teaching

Bachelor Of Arts (B.A.), Communication