Louise Tang Email & Phone Number

Wellington, Nz

Wellington, New Zealand

- ServiceNow administration and BAU support- ServiceNow solution design and implementation to improve business process efficiency- Power Pages and Automate workflow development & maintenance - User trainings

Wellington, Wellington Region, New Zealand

- Working closely with stakeholders to understand their needs and gather requirements for new or existing systems.- Analysing current business processes to identify areas for improvement, efficiency gains, and automation opportunities.- Designing and documenting solutions that address business requirements and align with organizational goals. - configuring or developing customised applications to meet business requirements. - Building and maintaining relationships with stakeholders, including business users, project managers, vendors, and executives, to ensure effective communication and collaboration throughout the project lifecycle.- Monitoring and evaluating the performance of implemented systems, gathering feedback, and identifying opportunities for further enhancements or optimizations.-As a member of the Architecture Review Board, provide expert opinions and options to the board for informed strategic decision making.

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Develops and maintains long-term business relationships by serving as an internal advocate and client liaison.- Receive client support enquires and take full ownership of the resolution of their issues through to completion from beginning to end- Collect information related to customer issues or request and document them- Providing ad hoc reports to answer customer enquiries, support their marketing campaigns and provide sale insights for decision making by running SQL server queries.- Investigate and diagnose software issues and create user stories in Jira and present them to the Engineers in sprint meeting.- Building strong relationships to drive high levels of client satisfaction and retention- Create and maintain internal and external-facing documentation in the form of how-to articles, notes, manuals, and wiki pages

Wellington & Wairarapa, New Zealand

Provide ongoing application technical support for customers cross various industries.- Developed my understandings of the clients’ businesses in various industries which includes retail franchise business, transportation, banks, health sectors, etc.- Maintained good relationships with clients by providing reliable technical and user support- Took the ownership of the high impact system incident, quickly worked out the alternatives and decided the best resolution which minimised the disruption on client’s business operation. - Known as a reliable team contributor and completed urgent tasks unexpected.

Wellington & Wairarapa, New Zealand

Contract. Integrate Verifone Vault API into KISS POS application, adding new features to existing system.Tools used: Visual Studio 2005, SQL Server ExpressTechnology used: C#.NET, Windows Forms

Shanghai City, China

Nokia (former Alcatel Lucent Shanghai Bell) via Capgemini(China)EPM (Enterprise Project Management) DashboardRole: Support Team Lead/Project LeadDescriptions:- Project Dashboard with over 2000 users worldwide- Mainly used by Project Managers and Regional Project Management Officers across the world- ASP.NET web application with C# (.NET 3.5)Responsibilities:- Incident and service request management with OPS and HP Service Manager under ITIL framework- Coordinate with technical support engineers, third party vendors and the client on system incident- Conducting root cause analysis for problems, providing and implementing solutions- Closely worked with Business Manager in America on enhancement estimations, planning and monitoring- Leading and participating in enhancement development following SDLC- Team management and supportAchievements:- Lead a team of three, ensured 100% compliance of Service Level Agreement(SLA) since application handover in 2009- All enhancement projects were delivered on time, in budget with high quality- Built up a really good relationship with system users worldwideInternal Control Coordinator/SOX (Sarbanes-Oxley Act) Control Steward- Monthly system log analysis- Identifying potential non-compliant issues and working with relevant teams to make corrections- Coordinating with external auditors to ensure smooth auditingGEDI Document Management SystemRole: Support Analyst• Response to user enquiries and provide assistance if needed via phone and emails• Troubleshooting the possible causes of system issue and fixing the system issue if possible• Following up with other teams till issue resolutionAchievements:With a copy of User Guide, a two-hour system walkthrough session and several word documents, I started my GEDI system support assignment and I did well by working closely with Solution Lead and experienced users.

Wellington, New Zealand

FX-IT(NZ) was funded in early 2008 by FX-IT Netherland, which specialised in providing customised Microsoft solutions. FX-IT Netherland decided to withdraw investment due to economic crisis, therefore FX-IT(NZ) existed only several months.Team training on SharePoint, .NET framework

Wellington,New Zealand

12/2005 - 04/2008 ConTenderOnlineClient: Creative New ZealandRole: System Analyst, Designer, and DeveloperResponsibilities & Achievement:- Involved in the whole development process of ConTenderOnline- Designed and developed the financial reporting module in ConTenderOnline, utilising my accounting knowledge. - Helped with preparing functional and technical specifications12/2005-04/2008 Mā Te Reo Funding Management System SupportClient: Mā Te Reo - Māori Language Commission Role: System Developer, System Maintenance and Support EngineerResponsibilities & Achievement:- Modify the front-end web form and back-end database table according to the policy and funding requirements change each year- Was responsible for system and data error resolution- Client liaison and answer ad hoc enquires03/2006 - 05/2006 MLET Consultation FacilityClient: Māori Language Education TeamRole: System Analyst, Designer, and DeveloperResponsibilities & Achievement:- Business requirements collection and system documentation preparation- Designed the system solution- Developed the web application by myself with support of senior- Data extraction and preparation for analysis- Learnt C# programming from this project

Bachelor Of Commerce And Administration (Bca), Accounting

Post Graduate Certificate, Information Technology, A+, A, A, A

Refresh and upgrade my knowledge in C#, mobile app development and business intelligence.

Bachelor Of Commerce & Administration (Bca), Information Systems