Louvella Ivanoff Email & Phone Number

Remote

Remote

• Led HR for a solar software company with over 350 remote employees in 30 states and Canada• Built and managed a team of 5 in HR operations, Training, and Talent Acquisition• Streamlined payroll and HRIS by migrating from ADP to Rippling in 45 days• Improved employee benefits and saved money through benefits reconciliation by migrating to a new benefits broker• Saved $180K annually by transitioning to a new Employer of Record for international employees• Rapidly grew headcount from 50 to 350 employees in just 3 months• Implemented progressive time off and benefits programs to enhance employee attraction and retention• Established email account retention policy, resulting in monthly savings of $5K• Resolved outstanding payroll tax account issues, reducing penalties and fees by over $3K per month

Remote

• Head of Human Resources for solar company, operating in 22 markets in 11 states, with over 2,000 corporate, field, and remote employees• Provided guidance and strategic HR direction to company leadership and owners• Managed Employee Relations, HR Administration, Payroll, Benefits, Worker’s Compensation, Leave Administration, HR Compliance, and HRIS and HR Technology Administration• Rebuilt the HR team and processes, transforming HR from an administrative function to a strategic partnership• Directed the implementation of employee onboarding software and reviewed the background screening vendor, resulting in $40K in annual savings and reduced average background check turnaround time from 29 to 3 days• Established COVID-19 response processes, tracking and leave administration, and developed a guidance website for managers• Founded the Women in the Workplace Council, providing education and leadership on women's issues in the workplace

Costa Mesa, Ca

• Founding team member of remote call center startup• Established HR operations and successfully launched the business in just 21 days• Quickly grew the headcount from 7 to 150 employees within 60 days• Selected and implemented recruiting, HR, and payroll software to support a remote workforce• Designed comprehensive HR processes and developed an employee handbook to establish a multi-state employer presence• Effectively managed employee relations, payroll, benefits, recruiting, and HR systems administration

Santa Ana, Ca

• Established and refined HR, training, and recruitment processes to support volume hiring in high-turnover, onsite and remote call center environment• Doubled staff size from 100 to 200 employees in 6 months• Established SMS drip campaign to support volume recruiting and hiring goals

Miami/Fort Lauderdale Area

• Provided HR and recruiting services to startups and small businesses• Prospect, network, and consult with business owners and CEOs to understand and solve their people challenges• Prospected and secured 12 contingent recruiting opportunities with 3 clients in 30 days• Sourced, screened, and filled 9 positions in 60 days

Miami/Fort Lauderdale Area

• Created and led HR function for a public relations agency• Defined employer brand, developed and managed recruiting and HR operations to support business growth goals• Saved $35K in annual medical premiums by working with broker to redesign benefits package• Reallocated 200 hours of annual labor toward more valuable work by selecting, implementing, and configuring new ATS, HRIS, LMS, and payroll systems to streamline processes

Boca Raton, Fl

As the organization's first HR hire, my most significant responsibilities were to establish a competitive recruiting strategy, to build the HR function from the ground up, and to design people processes that encourage talented employees to do their best work. During my time at VirtualWorks, I rolled out an enhanced employee benefits package, implemented an Applicant Tracking System, redesigned candidate experience, and created content for and assisted in rollout of company intranet.

Fort Lauderdale, Fl

Worked with CEO to identify, develop, and implement internal HR initiatives. Managed recruitment efforts for all open positions. Wrote news articles for HR compliance newsletter. Created documents, templates, and guides to add to client document library. Consulted with clients on employee relations matters and HR services.

Greenacres, Fl

Hired to build HR department from ground up, to structure employment policies and practices to minimize legal exposure, and to support rapid growth in high-turnover industry. Developed and managed functions/departments: Data Entry (10 employees) and HR (3 employees). Led HR team to meet department deliverables such as recruiting, performance management, resolving employee relations matters, establishing benefit plans and launching employer branding efforts. Grew staff size from 13 to 100+ employees in less than one year. Designed points-based employee rewards program, accommodating sales incentives and achievement of company goals.

Boca Raton, Fl

I created programs, resources, and tools for employees to use to improve their calls and their sales. I also owned the entire new hire onboarding process and facilitated training that armed a new employee with the information and tools they needed to succeed.

Cheshire, Ct / Johnston, Ri / West Palm Beach, Fl

Senior Store Manager >> District Learning Specialist >> Division RecruiterStarted with Extra Space (formerly Storage USA) as a property manager and, shortly after, became the go-to resource in district for other property managers needing assistance and guidance in various areas of store management. On top of the responsibilities of a property manager (reviewing P&Ls, local marketing, hitting sales goals, etc.), as a District Learning Specialist, I also trained new employees on how to advocate the Extra Space brand through customer service, consultative selling, and running a property. In my role as Division Recruiter, I managed the recruiting function for corporate and field positions, supporting divisions in the Northeast, Mid-Atlantic, and the Southeast. One of three Division Recruiters within the company, my territory was the largest and most diverse, requiring me to invest my time gaining familiarity with my markets, analyzing historical data, and soliciting feedback from District Managers and Division Vice Presidents.