Lov E. Email & Phone Number

Canada

Work collaboratively with the wire payment technology team SME’s to define all the FX processes between Flitwire, the payment gateway companies, and the various global and local deposit banks.Facilitate meetings with various stakeholders and end users, close communication gaps and keep everyone informed of project progress with a 96% satisfaction rate.Conduct meetings with project team, subject matter experts, and end users to automate workflow and improve processes as well as… Show more Work collaboratively with the wire payment technology team SME’s to define all the FX processes between Flitwire, the payment gateway companies, and the various global and local deposit banks.Facilitate meetings with various stakeholders and end users, close communication gaps and keep everyone informed of project progress with a 96% satisfaction rate.Conduct meetings with project team, subject matter experts, and end users to automate workflow and improve processes as well as reduce errors and costs. This has increased efficiency by 26%. Show less

Edmonton, Canada Area

Resolve complex customer complaints by utilizing active listening and systems thinking skills to facilitate a solution resulting in 97% customer rating.Apply well developed problem-solving skills by concurrently using multiple systems and programs to handle inquiries, analyze requests and proffering solutions.Keep up to date on the City of Edmonton's activities and programs

Plan, Elicit, Analyze, Document, Communicate, Manage Business Requirement and Collaborated with stakeholders at various levels. Delivered an efficient user-friendly work process flow for the vacation application portal used by over 4000 staff.Facilitated collaborative relationships with business areas during process improvement initiatives using Lean methods resulting in a 70% improvement in process and operational efficiency bank-wide.Managed and supported the banks customer… Show more Plan, Elicit, Analyze, Document, Communicate, Manage Business Requirement and Collaborated with stakeholders at various levels. Delivered an efficient user-friendly work process flow for the vacation application portal used by over 4000 staff.Facilitated collaborative relationships with business areas during process improvement initiatives using Lean methods resulting in a 70% improvement in process and operational efficiency bank-wide.Managed and supported the banks customer life cycle from inception to maturity through proactive problem solving, project status updates, and measuring customer satisfaction index which led to an increase in customer retention and repeat customers from 78% to >89%.Participated in various system analysis, strategy analysis and business process transformation projects such as operation process, legacy account migration amongst others and helped the Bank to achieve cost-effective processes which increased quality efficiency and satisfied customer service by an average of 46%. Show less

Processed and Managed multimillion-dollar loans or credit facilities ranging between CAD $0.5million to CAD$4million on behalf of public sector customers.Significantly contributed to the groups' consistent performance surpassing monthly deposit targets at an average of 125% above budget in 2013FY and 2014FY.Proactively drove the client life cycle with primary responsibilities of meeting clients deadlines with quality deliverables.

Nigeria

Liaised and collaborated with departments at all levels within the organization eliciting business requirements.Assisted in the development and implementation of change management plans and provided analysis of its impact on the business.Provided support in identifying the needs for the business and developing plans to determine what the business will do per time to be profitable

Education record

Use Case Analysis

Master’S Degree, Business Administration, Management And Operations, Excellent

Activities and Societies: Reading, teaching and networking. Research Project: Human Resource Recruitment and Training in the Banking.