Love Ejiofo Email & Phone Number

Lagos State, Nigeria

- I provide back-end support to the customer care team: - process and manage customer inquiries, requests, and transactions received through various channels (via email and CRM tool).- I handle customer escalations and complaints with professionalism and empathy, escalating complex issues to the appropriate levels of management, if necessary.- I coordinate with internal teams, such as network/technical support, sales, customer care, Enterprise team etc., to resolve… Show more - I provide back-end support to the customer care team: - process and manage customer inquiries, requests, and transactions received through various channels (via email and CRM tool).- I handle customer escalations and complaints with professionalism and empathy, escalating complex issues to the appropriate levels of management, if necessary.- I coordinate with internal teams, such as network/technical support, sales, customer care, Enterprise team etc., to resolve customer issues and provide necessary follow-up.- I investigate and resolve customer complaints by gathering and analyzing relevant information and collaborating with the appropriate teams. Show less

Lagos State, Nigeria

- Provided exceptional customer service and supported through our various owned social media platforms. - Engaged with customers, responded to their inquiries, addressed concerns, and maintained a positive brand experience via our social media platforms.- Engaged with customers proactively and responded to their inquiries, comments, and concerns professionally and promptly.- Provided accurate and helpful information about 9mobile products, services, promotions, and policies to… Show more - Provided exceptional customer service and supported through our various owned social media platforms. - Engaged with customers, responded to their inquiries, addressed concerns, and maintained a positive brand experience via our social media platforms.- Engaged with customers proactively and responded to their inquiries, comments, and concerns professionally and promptly.- Provided accurate and helpful information about 9mobile products, services, promotions, and policies to address customer queries effectively.- Resolved customer complaints and issues by providing appropriate solutions and escalated complex problems to relevant departments when necessary. Show less

Lagos State, Nigeria

- Proactively engaged with customers through outbound calls to ensure a high level of customer satisfaction and promote customer loyalty.- Handled a wide range of customer inquiries, provide product and service information, addressed concerns, and offered appropriate solutions to meet customer needs.- Followed up on inquiries, resolved issues, and provided information about new products, promotions, and services.- Delivered exceptional customer service by actively listening to… Show more - Proactively engaged with customers through outbound calls to ensure a high level of customer satisfaction and promote customer loyalty.- Handled a wide range of customer inquiries, provide product and service information, addressed concerns, and offered appropriate solutions to meet customer needs.- Followed up on inquiries, resolved issues, and provided information about new products, promotions, and services.- Delivered exceptional customer service by actively listening to customer concerns, empathized with their situations, and addressed their needs effectively and efficiently.- Identified and assessed customer needs, upsell or cross-sell relevant products and services, and make personalized recommendations to enhance the customer's experience. Show less

Lagos, Lagos State, Nigeria

• Attended to and resolved customer queries promptly and courteously at all times. • Routed customer issues to the relevant units using defined escalation channels. • Enlightened and educated customers on new products and initiatives. • Collated and preparedappropriate daily, weekly and monthly activity and performance reports for the attention of the Team Leader, Contact Centre Operations. • Captured of subscriber data on relevant and applicable systems. Giving up to date… Show more • Attended to and resolved customer queries promptly and courteously at all times. • Routed customer issues to the relevant units using defined escalation channels. • Enlightened and educated customers on new products and initiatives. • Collated and preparedappropriate daily, weekly and monthly activity and performance reports for the attention of the Team Leader, Contact Centre Operations. • Captured of subscriber data on relevant and applicable systems. Giving up to date information to subscribers on new and existing products and services on the network• Escalated Customers requests and queries to respective departments as well as giving feedback to customers. • Cross selling and up selling of 9mobile's products and services. • Documented and logged customers enquiries, request and complaints using the organization CRM tool. Show less