In my role as a Senior Customer Success Account Manager at Microsoft, I led planning and delivery activities to achieve Customer Outcomes, driving consumption and usage for both Microsoft and Customer funded work. I prioritized customer resiliency and security through operational leadership, resulting in a healthy customer. Additionally, I created and executed Customer Success Plans aligned with customer priorities, achieving excellence in delivery per MCEM guidance.

• Obligated to drive quality planning and delivery of support services to realize customer business outcomes with Microsoft solutions.• Orchestrate, customer sponsor management and stakeholder communication of prioritized engagements and programs.• Track, escalate and plan for the remediation of technical blockers to further Microsoft products and solutions.• Collaborated with Healthcare account teams to prioritize engages and programs to broaden the Microsoft impact and deliver solutions to help reach their goals using Client Customer Excellence.

● Own various projects across risk, compliance, legal and business support while striving toward operational excellence● Conduct monthly, quarterly and annual content reviews by updating procedures, processes and training materials ● Maintain the Process, Risk & Control Inventory while checking for quality assurance within all aspect of our business● Organize and develop all Employee Engagement activities for all site support team based on results from yearly surveys● Manage and compile Go to Green plans for monthly metrics by communicating results and testing with senior leaders

● Identifying and validating root causes of problems quickly, developing specific solutions and ensuring control processes are in place upon resolution by utilizing sound process improvement models and techniques● Overseeing all Wholesale Credit initiatives and leading business support teams for corporate and commercial lending operations● Driving project plan actions and managing subject matter experts to tight timelines and process improvement goals in cross functional credit fulfillment efforts● Ensuring compliance with all corporate requirements, policies and procedures● Providing end to end implementation, servicing and operations for all credit solutions for syndicated and large corporate clients globally for all credit operations in EMEA, Canada, Latin America and Asia● Performing general business support responsiblities such as reviewing, compiling and updating Monthly Business Reviews and Overviews● Tracking location management strategy and tactics● Implementing Global Risk Recovery Planning● Managing associate communications and routines in place to deliver important business updates and messages from the executive leadership team● Drive involvement in Employee Engagement programs

2nd Rotation: (Process Design Analyst; Home Equity End of Draw Product)· Owns and creates the forecasting process and ongoing analytics for the End of Draw team through weekly and monthly performance reporting.· Supports and analyzes data of the End of Draw communications, offers and execution across multiple channels· Designs, executes and manages the End of Draw performance reporting that include the development of a dashboard and presentation decks to help report performance and drive future strategies.

1st Rotation: (Project Analyst, Global Payment Operations)· US Wire Procedure Remediation Project - Led efforts to ensure the remediation of 400+ procedures to remove NPI data and to risk rate all procedures to their correct ratings. · US Wire Procedure Remediation Project - Led efforts to align 400+ procedures to a common template for GPO and transistion them into a standardized repository storage site.· TCOA - Analyzed cost proposals and provided insight into cost efficiencies to create a foundation for team to better understand the main drivers of our below the line cost through a work breakdown structure and development life cycles.· Trained and developed global partners in multiple regions on automated clearinghouse processes to optimize our capabilities as a team by modeling the Follow the Sun system.· Y-15 Governance Project - Managed a smaller project team to create an end to end process through process maps, swim lanes and task timelines to solve audit issues and strengthen controls around reporting and processing to decrease risk and increase efficiency.

High School / College Job · Responsible for direct sales of company merchandise· Named the youngest shift leader in this High Point location· Responsible for the satisfaction of every customer to walk into a clean, organized store

· Organized a business plan for part modeling within the facility to optimize space and trained workers on ergonomics safety through detailed presentation development and communications· Partnered with safety stakeholders to establish placards for maintenance to mitigate risk issues· Participated and presented on the topic of Ergonomics during the company’s Days of Training and Ergo Days

· Constructed a factual breakdown of jet engines that would increase productivity and create a larger sales margin for manufacturing· Built a cost proposal that would result the opportunity to produce more cost efficient returns and optimize production· Participate in the Accident Mistake Prevention Walk and complete five action items that were recorded

· Established a consistent method for data analytic groups to proactively communicate new identified problems for quick recovery· Engaged with customers in multiple regions on innovative development ideas, price modeling and future sales opportunities· Joined Custom Harvest in North and South Dakota working on harvester combines with commercial harvesters and created innovative ideas to help develop the next series of combines