Love Deep Email & Phone Number

India

Mohali

• Managed a team of 6-8 professionals as an Assistant Manager at 7 Billion SolarEnergies, a prominent supplier of solar panels across India, ensuring efficientworkflow and timely completion of orders.• Cultivated and maintained strong client relationships, serving as the primarypoint of contact for clients and addressing their inquiries, concerns, andcustomization requests with professionalism and expertise.•Facilitated seamless order processing by liaising between clients and theproduction team, coordinating the execution of solar panel orders from initialinquiry to successful delivery.•Collaborated closely with the sales team to identify upselling opportunities andexpand the company's market presence, contributing to revenue growth andcustomer retention efforts.•Demonstrated strong negotiation skills in managing pricing agreements,contract terms, and service level agreements (SLAs) with clients, ensuringmutually beneficial outcomes and long-term partnerships.•Monitored order fulfilment processes, quality assurance measures, and deliveryschedules to uphold the company's commitment to product excellence andcustomer satisfaction.•Provided leadership and mentorship to team members, fostering a culture ofaccountability, collaboration, and continuous improvement within thedepartment.•Recognized for outstanding customer service, proactive problem-solving, andeffective team management, contributing to the company's reputation as areliable and trusted provider in the solar energy industry.

Mohali

Process: Flipkart - Effectively responded to customer inquiries through chat, providing prompt and accurate solutions- Demonstrated exceptional problem-solving skills, ensuring customer satisfaction and maintaining a high level of service- Utilized expert communication abilities to address customer concerns and resolve issues efficiently- Consistently exceeded customer expectations by delivering optimal solutions and going the extra mile to meet their needs- Collaborated with team members to improve customer service processes and enhance overall customer experience

Mumbai, Maharashtra, India

- Managed operations as a Manager at AM Studios, overseeing artists andprojects while ensuring timely project delivery.Implemented efficient scheduling and coordination strategies to optimize studioresources and maximize productivity.- Acted as a liaison between artists, producers, engineers, and studio staff,fostering effective communication and collaboration throughout the productionprocess.- Maintained meticulous attention to detail in managing project budgets,timelines, and resources, consistently achieving project milestones and clientsatisfaction.- Contributed to the continuous improvement of studio operations byimplementing process enhancements and best practices in projectmanagement.

Mohali

International Process - Etisalat- Assisted international customers by providing prompt and accurate resolutions to their queries through chat and call communication.- Utilized active listening and problem-solving skills to identify customer needs and provide efficient solutions.- Achieved high customer satisfaction rates by delivering excellent customer service and exceeding performance targets consistently.- Effectively resolved customer complaints and issues, ensuring a positive customer experience and building customer loyalty.- Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.- Efficiently managed multiple chat sessions simultaneously while maintaining a high level of accuracy and professionalism.- Developed in-depth product knowledge to effectively address customer inquiries and promote upselling opportunities.- Actively contributed to team meetings and training sessions to enhance customer service skills and knowledge of products.