Lovejit S. Email & Phone Number

Toronto, Canada Area

• Provided hands-on expertise and leadership for day-to-day support for infrastructure components, as well as providing rotational on-call support. Liaise with colleagues working on other technology projects, ensuring.
• Performed support for the servers and applications using a variety of approaches, tools and techniques for anticipating, recognizing, and resolving technical, organizational, operational or process problems.
• Acted as a leader… Show more
• Acted as a leader and subject matter expert for a variety of products. Took the lead for ad-hoc problem resolution teams, ensuring appropriate resolution for all related problems.
• Provided leadership and guidance when working in team situations. Primary role in knowledge transfer and operational transition of new or updated applications. Reviewed all documentation for completeness and accuracy.
• Reviewed all technical changes submitted on behalf of the team and determine impacts.

Mississauga, Ontario, Canada

• Held all financial responsibility for product development, software and hardware purchases, managing IT infrastructure life cycle.
• Drove innovation and reviewed all development projects to ensure reliability, effectiveness and ROI.
• Reviewed and negotiated contracts with all Vendors and Partners including, Xerox, Konica Minolta, Groupon, WagJag and TravelZoo. Managed strategic partnership with Lassonde Beverages.
• Responsible for website development and facility management… Show more
• Responsible for website development and facility management, brought the website and facility up to fully functional from concept to operational within 2 months. Hired, trained and managed a team of 20 employees and.
• Managed daily operations of business-to-consumer and business-to-business retail eCommerce systems resulting in annual revenue of $500k with significant cost of goods reduction and EBITDA increase.

• Responsible for HP OpenView Identity Management, ensuring authentication access to online data and applications.
• Maintained a high level of professionalism dealing with both internal and external customers. Keeping open lines of communication for technical questions from customers.
• Provided level 2 and 3 technical support in areas of product installation, configuration, maintenance and troubleshooting.
• Initiated, designed and maintained a knowledge base of product issues using… Show more
• Initiated, designed and maintained a knowledge base of product issues using several applications.
• Primary contact for customers with premium support contracts. Required to work with external customers offsite to improve their operational systems on very short notice.

• Responsible for training and support for Identity Management Software.
• Ensured product quality by holding bi-weekly conference calls with 1st level support personnel across 3 regions offering further support on all Identity Management Software applications.
• Managed product knowledge, developed systems maintaining QA’s directory server for releases and patches to benefit the company and its customers.
• Worked closely with engineering teams during quality assurance testing… Show more
• Worked closely with engineering teams during quality assurance testing, establishing a good working relationship with the team.
• Maintained and provided level 2 and 3 technical support for a number of program environments, ensuring customer's standards were met. Show less

Provided worldwide technical support for new and existing applications, in the areas of product installation, configuration, and maintenance and troubleshooting, via telephone and electronicSoftware supported: Enterprise Information Portal workspace that provides a single point of access to all business informationFulcrum KnowledgeServer lets you extract.