Lovejit S. Email & Phone Number

Toronto, Canada Area

• Provided hands-on expertise and leadership for day-to-day support for infrastructure components, as well as providing rotational on-call support. Liaise with colleagues working on other technology projects, ensuring appropriate integrations and functionality.• Performed support for the servers and applications using a variety of approaches, tools and techniques for anticipating, recognizing, and resolving technical, organizational, operational or process problems. • Acted as a leader… Show more • Provided hands-on expertise and leadership for day-to-day support for infrastructure components, as well as providing rotational on-call support. Liaise with colleagues working on other technology projects, ensuring appropriate integrations and functionality.• Performed support for the servers and applications using a variety of approaches, tools and techniques for anticipating, recognizing, and resolving technical, organizational, operational or process problems. • Acted as a leader and subject matter expert for a variety of products. Took the lead for ad-hoc problem resolution teams, ensuring appropriate resolution for all related problems.• Provided leadership and guidance when working in team situations. Primary role in knowledge transfer and operational transition of new or updated applications. Reviewed all documentation for completeness and accuracy.• Reviewed all technical changes submitted on behalf of the team and determine impacts. • Provided detailed plans and estimates for new technology opportunities. Mentored and trained internal and external staff on new technologies and solutions.• Analyze server/application vulnerabilities and provide proactive solutions.• Managing the services in a 24 x 7 high availability environment. Show less

Mississauga, Ontario, Canada

• Held all financial responsibility for product development, software and hardware purchases, managing IT infrastructure life cycle.• Drove innovation and reviewed all development projects to ensure reliability, effectiveness and ROI.• Reviewed and negotiated contracts with all Vendors and Partners including, Xerox, Konica Minolta, Groupon, WagJag and TravelZoo. Managed strategic partnership with Lassonde Beverages.• Responsible for website development and facility management… Show more • Held all financial responsibility for product development, software and hardware purchases, managing IT infrastructure life cycle.• Drove innovation and reviewed all development projects to ensure reliability, effectiveness and ROI.• Reviewed and negotiated contracts with all Vendors and Partners including, Xerox, Konica Minolta, Groupon, WagJag and TravelZoo. Managed strategic partnership with Lassonde Beverages.• Responsible for website development and facility management, brought the website and facility up to fully functional from concept to operational within 2 months. Hired, trained and managed a team of 20 employees and managed quality assurance of production.• Managed daily operations of business-to-consumer and business-to-business retail eCommerce systems resulting in annual revenue of $500k with significant cost of goods reduction and EBITDA increase. • Provided enterprise leadership and direction in the management and operation of all information systems and technology to grow the company through the use of technological resources.• Led the integration of online and offline software, implemented POS system within website, software and mobile devices. Seamlessly integrated coupon and gift card system within website taking back revenue from daily deal sites.• Researching, implementing and adapting new technologies to meet business needs, and improving customer service and B2B technical support. Implemented logistics software, reducing shipping preparation time by 80%.• Guided implementation of company-wide enterprise security strategy for software and hardware, disaster recovery, data protection and endpoint protection. Directed the development and implementation of cloud strategy to improve scalability and disaster recovery.• Managed projects for outsourced software development and updating the company website by converting the legacy code into a HTML5, CSS3 responsive. Show less

• Responsible for HP OpenView Identity Management, ensuring authentication access to online data and applications.• Maintained a high level of professionalism dealing with both internal and external customers. Keeping open lines of communication for technical questions from customers.• Provided level 2 and 3 technical support in areas of product installation, configuration, maintenance and troubleshooting.• Initiated, designed and maintained a knowledge base of product issues using… Show more • Responsible for HP OpenView Identity Management, ensuring authentication access to online data and applications.• Maintained a high level of professionalism dealing with both internal and external customers. Keeping open lines of communication for technical questions from customers.• Provided level 2 and 3 technical support in areas of product installation, configuration, maintenance and troubleshooting.• Initiated, designed and maintained a knowledge base of product issues using several applications.• Primary contact for customers with premium support contracts. Required to work with external customers offsite to improve their operational systems on very short notice.• Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.• Developed a 2-day training course for Identity and Access Management for all new support personnel.• Developed processes for estimating, staffing, training, implementation, and post-implementation support.• Automated processes to run more efficiently. Responsible for consolidation of long-term retention of all emails and files.• Provided technical support for electronic message archiving and eDiscovery. Upgrading and ensuring compliance with regulations on a daily basis.• Reduced cost and complexity by integrating HP application connectors for Exchange, Domino and Windows-based files, web and data applications.• Constructed an auditing process that allowed adherence to regulatory standards, identity, store tamper-aware reports, workflow strategies including real-time alerts.• Configured and maintained VMware networks. Show less

• Responsible for training and support for Identity Management Software.• Ensured product quality by holding bi-weekly conference calls with 1st level support personnel across 3 regions offering further support on all Identity Management Software applications.• Managed product knowledge, developed systems maintaining QA’s directory server for releases and patches to benefit the company and its customers.• Worked closely with engineering teams during quality assurance testing… Show more • Responsible for training and support for Identity Management Software.• Ensured product quality by holding bi-weekly conference calls with 1st level support personnel across 3 regions offering further support on all Identity Management Software applications.• Managed product knowledge, developed systems maintaining QA’s directory server for releases and patches to benefit the company and its customers.• Worked closely with engineering teams during quality assurance testing, establishing a good working relationship with the team.• Maintained and provided level 2 and 3 technical support for a number of program environments, ensuring customer's standards were met. Show less

Provided worldwide technical support for new and existing applications, in the areas of product installation, configuration, and maintenance and troubleshooting, via telephone and electronicSoftware supported: Enterprise Information Portal workspace that provides a single point of access to all business informationFulcrum KnowledgeServer lets you extract the information you really need from vast repositoriesDOCSFusion (PowerDOCS)is a server-based document management… Show more Provided worldwide technical support for new and existing applications, in the areas of product installation, configuration, and maintenance and troubleshooting, via telephone and electronicSoftware supported: Enterprise Information Portal workspace that provides a single point of access to all business informationFulcrum KnowledgeServer lets you extract the information you really need from vast repositoriesDOCSFusion (PowerDOCS)is a server-based document management systemCyberDOCS for document Management for Corporate Intranets and the InternetHummingbird e-Gateway for dynamic HTML-to-Host - 3270, 5250, VT220 connectivity Exceed for Windows-based PC X connectivity Exceed Web for Web-based Thin X connectivity HostExplorer for TN3270E, TN5250E and Telnet Terminal Emulation HostExplorer Web for Web-to-Host, TN3270E, TN5250E & Telnet HostExplorer Print Services for Host-based printing Hummingbird FTP for Windows Explorer Inetd for Windows-based TCP/IP daemon Show less