• Managing a team of 10-12 people for retention / renewal of business.• Support in providing analysis in terms of increasing overall business productivity.• Give insights for enabling team leaders to ensure that performs with full utilization.• Daily, weekly and Monthly MIS for agents - on their achievement, penetration, quality, floor discipline, login time and conversion.• Releasing Monthly, Quarterly, and annually report stating the top performers and the low performers.• Analysis on the low performers and share their observation from analytic point of view.• Data planning for Calling.• Maintaining all monthly MIS's to provide a 3 months and 6 months scenarios related to product mix, agent penetration, etc• Act as a whistle blower wherever it is suspected that any kind of transaction is happening which is against company integrity and compliance.• Creating business review deck on weekly and monthly basis.• Supporting in PSU onboarding activities (GAIL, IRL etc).• Coordination with respective PSU concern person to get the contract.• Arranging and maintaining required documents by coordinating with our internal shake holders.• Worked with marketing team in customer engagement activities such as SMS blast, Voice Blast etc.• Executed and involved in the development of customized CRMS.• Preparing dashboard by using visualization tools.• Preparing and representing monthly and annual business deck about current performance, as well as the future projection with senior members and MD.• Reporting to Vice President

• Daily, weekly and Monthly MIS for agents - on their achievement, penetration, quality and floor discipline, login time.• Releasing Quarterly report stating the top performers and the low performers• Analysis on the low performers and share their observation from analytic point of view.• Releasing conversion / Retention report on weekly and monthly, stating observations for increasing it• Creating monthly report card both for team leaders and agent stating required login hour, achieved productivity and other CTP criteria.• Data planning for sales calling• Ensuring dialer effectiveness by keeping a close track and ensuring effectiveness• Provide detailed insights on previous months sales basis 5-8 parameters & highlight the attractive segments along with potential.• Act as a whistle blower wherever it is suspected that any kind of transaction is happening which is against Aetna integrity and compliance.• Generate all monthly MISs to provide a 3 months and 6 months scenarios related to product mix, agent penetration, etc

• Handling Delhi / NCR channel partners for Retail sales and Welcome Calling.• Maintaining productivity trackers of all channels and representation in the form of Dashboard.• Providing the cold calling database to all channels.• Payment reconciliation of all channels sales.• Payout processing of channels.• Handling the inhouse as well as outsource team of welcome calling.• Publish the welcome calling dashboard to internal as well as respective key partners.• Reporting to AVP

• To handling the complete process of IHO and HHPL.• To make the Agent wise Tracker on Daily basis of both processes.• To make the Agent wise performance report on daily basis of both processes.• To make the business flash.• To maintenance the daily leads dump of both processes.• To make the Data for calling on daily basis.• To make the Dispatch Report and Reversal Report.• Reporting to the Operation Manager