Lovely Singh Email and Phone Number

APAC Reporting and Analytics Support NFRR Regulatory Reporting and Rotational Quality Assurance

APAC Reporting and Analytics Support NFRR Regulatory Reporting

Non Financial Regulatory Reporting (Quality Assurance), Transactional Reporting (MiFid II), Remediation (Back Reporting)

Non Financial Regulatory Reporting- Quality Assurance

As a Testing Support Analyst, I was responsible for error free audits within different functions. like Customer Service, Fraud and Collections. My role was a mixture of Stakeholder management, Process management and Project management. KRA includes identifying process gaps, performing accuracy checks in adherence to compliance and quality.

As a Lead RBA Analyst my job was a mixed role of Process Management,Stakeholder Management and Process Management. I gathered relevant information from business as required and updated it accurately to facilitate the decisioning process.I was responsible for call listening to maintain quality and adhere to regulations of the business. Responsible for mentoring and coaching the New Hires.I supported a team of 17 which includes coaching, providing feedback, attending their process related… Show more As a Lead RBA Analyst my job was a mixed role of Process Management,Stakeholder Management and Process Management. I gathered relevant information from business as required and updated it accurately to facilitate the decisioning process.I was responsible for call listening to maintain quality and adhere to regulations of the business. Responsible for mentoring and coaching the New Hires.I supported a team of 17 which includes coaching, providing feedback, attending their process related concerns and helping them to achieve maximum effeciency and drive better results. Show less

SME and a Team Captain. Delivering best customer service skills and also handling the new hire batch as core responsibility.Responsible for training, coaching and feedback of team members