-Scheduled and coordinated meetings, training sessions, and webinars, ensuring 100% punctuality and no conflicts.-Handled client inquiries across email, chat, and calls, reducing response time by 30% and boosting client satisfaction by 20%.-Organized training materials, documents, and reports, streamlining retrieval processes and reducing time by 40%.-Maintained training progress data, generated weekly reports, and achieved 99% accuracy in data entry and reporting.

• Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction. Contacted current and potential clients to promote products and services.• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.• Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.• Used cold calling and networking to sell products and services.• Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.• Drove sales of company products and services by meeting with customers using strategic and organized approach.• Listened to customer needs to identify and recommend best products and services.• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.• Produced sales documents, finalized deals and filed records.

• Resolved interpersonal conflicts by listening, finding common ground and building relationships. Developed innovative product solutions grounded in clear understanding of customer needs.• Executed successful product introductions by coordinating actions with social media, public relations and other internal teams. • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement. Researched consumer opinions and marketing strategies in collaboration with marketing team personnel. • Measured marketing, advertising and communications program performance and developed strategy.

•Receiving and screening documents and applications for registration, renewal, change of manufacturing source, additional source, change of product name and transfer of licenses in line with the Agency's guidelines•Carrying out name searches for submitted applications to avoid name duplication for food and drug products •Inputting submitted applications into the database•Forwarding applications to the appropriate divisions for further processing Issuance of guidelines for products registration and addressing customer inquiries•Liasing with the legal unit on verification of imported products and manufacturing agreement contracts of made-in- Nigeria products.