Lovena Frances R. Email & Phone Number

United States

• Successfully implemented EHR systems for multiple healthcare organizations, resulting in improved efficiency, accuracy, and patient care.
• Achieved 100% client satisfaction on all completed projects by delivering solutions that met or exceeded expectations.
• Streamlined implementation processes and standardized documentation templates, reducing project delivery time by 20%.
• Collaborated with clients to understand their requirements, develop project plans, and ensure alignment with organizational goals.
• Managed stakeholder expectations and facilitated communication between cross-functional teams, including developers, clinicians, IT professionals, and executives.
• Provided training and support to end-users, including physicians, nurses, and administrative staff, to facilitate a seamless transition to new EHR systems and workflows.

• Developed and maintained comprehensive documentation, including business requirements, functional specifications, use cases, wireframes, and process maps, to ensure clear communication and alignment across project teams.
• Collaborated with software developers and QA analysts to translate business requirements into technical specifications and validate software functionality against user needs and regulatory standards.
• Acted as a subject matter expert (SME) on EHR software functionality, regulatory compliance, and best practices, providing guidance and support to project teams and stakeholders.

• Provided direct patient care in various clinical settings, including medical-surgical units, labor and delivery room, outpatient, and emergency departments.
• Assessed patient needs, developed care plans, and delivered evidence-based nursing interventions to promote optimal health outcomes.
• Managed medication administration, IV therapy, wound care, and other nursing procedures per established protocols.
• Collaborated with healthcare team members to ensure coordinated and holistic patient care.
• Educated patients and families on disease management, treatment/discharge plans, and self-care techniques.

Philippines

• Provided direct patient care services, including health screenings, immunizations, wound care, and medication management, in various community settings.
• Facilitated support groups and educational workshops on topics such as chronic disease management, and prenatal care.
• Coordinated care transitions and referrals for patients requiring additional services, ensuring continuity of care and optimal health outcomes.
• Provided comprehensive prenatal care, including prenatal assessments, education, and counseling to expectant mothers and their families.
• Assisted with labor and delivery.
• Performed newborn assessments, including APGAR scoring, vital signs monitoring, and screening tests, ensuring the well-being of newborns.