Lovepreet S. Email & Phone Number

Currently working as Technical Team Lead in the IT department at TextNow.

-Currently part of a three-person team reporting to the manager, serving as the most experienced and technically skilled member, and acting as the primary point of escalation for complex issues.-Led a successful migration of Jira from on-premises to the cloud, transitioning over 200 users and more than 50 projects. Additionally, redesigned the network architecture for a seamless integration-Efficiently executed the integration of Jamf, MacOS MDM (Mobile Device Management) solution… Show more -Currently part of a three-person team reporting to the manager, serving as the most experienced and technically skilled member, and acting as the primary point of escalation for complex issues.-Led a successful migration of Jira from on-premises to the cloud, transitioning over 200 users and more than 50 projects. Additionally, redesigned the network architecture for a seamless integration-Efficiently executed the integration of Jamf, MacOS MDM (Mobile Device Management) solution, across the organization, deploying it to over 150 users. Developed and implemented custom policies for effective patch management, security management, and streamlined deployment of various third-party applications allowing the company to take advantage of Zero-Touch deployment of workstations-Successfully deployed CrowdStrike Falcon across the company, on MacOS, Windows, and Linux platforms, ensuring comprehensive endpoint protection for all users and workstations. Currently entrusted with the responsibility of administering and managing it to maintain optimal security posture.Highlights:--> AWS, EC2, S3, CloudWatch, AWS VPN, AWS Workstations--> Cisco ASA, Cisco Meraki--> Jamf Connect, Jamf Pro--> CrowdStrike Falcon--> Microsoft Azure, Mac Pro Show less

Waterloo, Ontario, Canada

-Facilitated the transition of the company of 200+ employees across the USA and Canada from an on-site work framework to a remote work setup. Led the redesign of the network infrastructure to support seamless connectivity and collaboration in the new remote work environment.-Offered extensive IT support to a remote workforce during the pandemic as part of a lean two-person team, ensuring uninterrupted productivity for all users.-Took charge of administering and maintaining Linux and… Show more -Facilitated the transition of the company of 200+ employees across the USA and Canada from an on-site work framework to a remote work setup. Led the redesign of the network infrastructure to support seamless connectivity and collaboration in the new remote work environment.-Offered extensive IT support to a remote workforce during the pandemic as part of a lean two-person team, ensuring uninterrupted productivity for all users.-Took charge of administering and maintaining Linux and Windows Servers, which involved configuring and managing domain controllers, JIRA, Confluence, Apache, and Nginx web servers, as well as overseeing MySQL database serverHighlights:--> Active Directory, Okta, O365, Gsuite, GitHub administration--> Cisco switching, routing, and Firewall appliances, Meraki switching, routing, and wireless--> VMware vSphere ESXi--> Linux, Windows server administration Show less

Waterloo, Ontario, Canada

- Honored as the sole intern recipient of the prestigious Phonie Award, the highest recognition at TextNow, for exceptional contributions during the internship.- Joined the team as the second member, reporting to the manager, and served as an intern, primarily responsible for responding to Jira tickets as tier 1 support. -Facilitated the successful migration of 200 users from Dialpad (formerly Highfive) to Zoom, including hardware installation and comprehensive documentation and… Show more - Honored as the sole intern recipient of the prestigious Phonie Award, the highest recognition at TextNow, for exceptional contributions during the internship.- Joined the team as the second member, reporting to the manager, and served as an intern, primarily responsible for responding to Jira tickets as tier 1 support. -Facilitated the successful migration of 200 users from Dialpad (formerly Highfive) to Zoom, including hardware installation and comprehensive documentation and administration.-Managed hardware upgrades, troubleshooting, deployment, and onboarding for Windows and macOS laptops.-Provided support for Office 365 apps, as well as expert troubleshooting of networking-related issues such as Wi-Fi and VPN connectivity, both in-office and remotely. Show less

Barrie, Ontario, Canada

-Played an integral role within a high-profile data center site, overseeing and managing all aspects of site security, including access control, premises monitoring, and regular patrols.-Efficiently managed security software, such as C-Cure 9000, to facilitate access control for multiple premises, granting permissions to over 30+ contractors per shift. Additionally, handled access escalation procedures to ensure appropriate access levels were maintained.

Diploma In Computer System Technician, Networking

Education record

High School Diploma, Science