Amy Meza Email & Phone Number

United States

Founded and operated a local business that consistently averaged 30% in annual growth saleswhile establishing and maintaining 4+ star review ratings throughout the life of the business.Managed all aspects of the business from hiring, training, motivating, and managing a team ofculinary graduates in delivering exceptional service in customer service and delicious products.Created proof of concepts for standard operating procedures to create smooth and consistentdaily operations from open to close in the kitchen, front desk and design and menu planning.Self managed visual aesthetics for our website design, product packaging and social media.

Worked closely with internal businesses to gather requirements and specifications for enhancedsoftware solutions. Also, tested and managed the implementation.

Texas, United States

Worked with internal businesses to identify their CIs (Configuration Items) to establish andmaintaining product performances, functionality and physical attributes for requirements, designand operational information throughout its life cycle in preparation for the CMDB.

Knowledge ManagementDevelop and owned an internal intranet database comprised of written processes andprocedures for the technical support desk for hardware, software and network support. Technical Help Desk Specialist for Fidelity’s internal Customer Support Center responsible forhardware, software and network support.