Loveth Adeleke Email & Phone Number

Alberta, Canada

● Analyzed requirements to clarify ambiguities and ensure testability● Developed and executed test cases to detect bugs and evaluate system quality● Created detailed bug reports for efficient bug reproduction and fixing● Mapped out testing activities and deliverables for features and releases● Performed integration test for APIs using Postman● Developed, executed and updated test automation scripts using Cypress● Collaborated with developers and stakeholders to identify and resolve issues

● Resolved product and service issues by clarifying complaints and identifying the root cause● Escalated unresolved issues to the appropriate team and followed through to ensure resolution● Promoted customer retention by ensuring positive customer experience across various touchpoints● Attracted potential customers by answering product and service questions, and suggesting information about other products and services● Responded to requests and inquiries in person, via telephone, mail and CRM system● Onboarded customers in compliance to regulations and policy● Performed exploratory tests on both mobile and web applications and reported issues to the appropriate team for resolution● Onboarded and trained new officers in the role

● Marked and scrutinized candidates essay examination scripts● Documented scores as required

● Performed troubleshooting and maintenance of Computer Systems and peripheral devices● Performed System Configuration and Software installations● Supported staffs with usage of computer and peripheral devices.

● Attracted potential customers by responding to inquiries and providing detailed information about services professionally● Resolved complaints and issues by determining the cause of the problem, proffering the best solution to the problem, escalating unresolved issues to appropriate teams, and following up to ensure resolution● Monitored and confirmed the delivery of parcels● Documented parcels and Proof of Deliveries● Ensured customer retention by providing prompt feedback and updates of parcels● Provided technical support to staffs

Information & Technology Bridging Program, Information Technology

Activities and Societies: Communication, Presentation, Critical Thinking, Negotiation, Collaboration, Networking, Personal Awareness.

Bachelor Of Science - Bs, Computer Science (Technology), Second Class- Upper Division