Key Responsibilities:1. Spearhead the successful management of the Operational Excellence project portfolio by driving, supporting, conducting feasibility analysis, prioritizing, and ensuring timely closure of projects2. Collaborate with cross-functional teams to identify operational challenges, analyze opportunities, and drive optimal solutions for Order-to-Cash processes3. Execute self-initiated Six Sigma projects from inception to completion, leading to improvement in… Show more Key Responsibilities:1. Spearhead the successful management of the Operational Excellence project portfolio by driving, supporting, conducting feasibility analysis, prioritizing, and ensuring timely closure of projects2. Collaborate with cross-functional teams to identify operational challenges, analyze opportunities, and drive optimal solutions for Order-to-Cash processes3. Execute self-initiated Six Sigma projects from inception to completion, leading to improvement in process efficiency, risk mitigation and cost savings4. Innovatively design and develop automation tools to reduce manual efforts and improve process efficiency5. Collaborate with the Business Transformation team to implement RPAs, scaling projects, explore automation opportunities6. Apply data analysis and domain knowledge to identify key business challenges and devise innovative solutions to drive process improvement.7. Collaborate with project managers to understand project challenges and provide effective solutions that align with the project goals and objectives8. Ensure timely delivery of projects by closely monitoring technical requirements, proactively identifying and addressing potential roadblocks9. Foster a culture of innovation by driving idea generation, experimentation, and implementation within cross-functional teams.10. Lead Lean Six Sigma training programs to build a culture of continuous improvement and promote innovation across the organization11. Collaborate with cross-functional teams to review improvement ideas, measure impact, and provide Operational Excellence (OE) support to project owners12. Facilitate brainstorming sessions within COE teams to drive innovative problem-solving approaches and identify opportunities for process improvement and learning Show less

1. Daily reconciliation of platform cash.2. Monitor bank accounts daily to spot unusual spikes.3. Liaise with Treasury to get inputs regarding cash movements between difference accounts.4. Validate the cash transfers conducted by the Treasury team.5. Post intercompany and intracompany cash movement journals after validating the inputs.6. Post redenomination journal entries; in case of transfers between two different entities involving accounts with two different… Show more 1. Daily reconciliation of platform cash.2. Monitor bank accounts daily to spot unusual spikes.3. Liaise with Treasury to get inputs regarding cash movements between difference accounts.4. Validate the cash transfers conducted by the Treasury team.5. Post intercompany and intracompany cash movement journals after validating the inputs.6. Post redenomination journal entries; in case of transfers between two different entities involving accounts with two different currencies.7. Provide analysis report and commentary on unmatched items in assigned accounts weekly during the month and daily during close period.8. Liaise with various team to resolve issues in reconciliation between bank and processor items.9. Perform Blackline reconciliations.10. Prepare calculations for Merchant fee accruals based models applied by the Business Intelligence team and post related accrual journals.11. Prepare Tableau dashboards presenting fee data fluctuations month on month and publish the same using Tableau online.12. Use SQL to fetch data from prior periods in order to support quarterly and Yearly external audit.13. Prepare and submit SOX controls for timely review.Support Function:1. Analyze, report and provide commentary on spikes in unmatched items during close; for a particular business entity.2. Peer review of Merchant fee accruals.3. Peer review - Actual to Accrual data comparison.4. Provide guidance and assistance to peers on process related issues as a Subject Matter Expert.5. Provide training to team members; per the requirement.Achievements:. Implemented 10+ ideas over the course of my tenure till now in the organization.. By focusing on automation, streamlining and efficiency; saved approx. 300 man hours in the year 2020 in addition to making qualitative impact as well.. Being an active member of the CSR and Green team; participate actively in multiple initiatives ranging from cleanliness and plantation drives to supporting NGOs etc. Show less

Along with the duties previously performed, following tasks were undertaken:1. Touch base with cash collectors and account managers to ensure smooth collections.2. Send out progress report of month end tasks for the Finance team to leadership; daily during close period.3. Act as back up for tasks outside the purview of the cash application i.e. perform blackline reconciliations as a backup.4. Seek training for being a cultural ambassador to endorse values of the… Show more Along with the duties previously performed, following tasks were undertaken:1. Touch base with cash collectors and account managers to ensure smooth collections.2. Send out progress report of month end tasks for the Finance team to leadership; daily during close period.3. Act as back up for tasks outside the purview of the cash application i.e. perform blackline reconciliations as a backup.4. Seek training for being a cultural ambassador to endorse values of the organization.5. Follow up with team and publish progress report on cross training among team members.Achievements:By gathering data with regards to high volume of refunds, revenue adjustments and write offs, started a project for reducing such volume. In order to find out the root cause, worked closely with U.S counterparts especially in the billing team. After a lot of analysis and communication with the team, issues were found out in the billing process and solutions were suggested for improvement. Once the solutions were implemented, the number of billing issues came down significantly. As a result of this, monetary value of refunds, adjustments and write offs also came down.The project was implemented as a LEAN and awarded as one of the best projects by the leadership. Show less

Job duties involved:Cash Application1. Check bank portals daily and pull lockbox reports.2. Fetch reports containing wire information daily.3. Cash application of both checks and wires.4. Ensure that amount paid by the customers is according to the agreed prices.5. Log payments from unknown sources in suspense account.6. Daily reconciliation of the cash received and applied.7. investigate; in case of variance between cash received and applied.8… Show more Job duties involved:Cash Application1. Check bank portals daily and pull lockbox reports.2. Fetch reports containing wire information daily.3. Cash application of both checks and wires.4. Ensure that amount paid by the customers is according to the agreed prices.5. Log payments from unknown sources in suspense account.6. Daily reconciliation of the cash received and applied.7. investigate; in case of variance between cash received and applied.8. Reconciliation of cash received and applied at month end. 9. Flag any unresolved variance in cash reconciliation and suspenseful receipts to the on shore team.10. Reach out to customers(B2B) via mail and phone; when more information was required for applying a particular payment.11. Liaise with the collections team to ensure aged debt is highlighted and recovery is done at the earliest.Refunds, Revenue Adjustments and Write- offs1. In case of incorrect or duplicate invoicing, seek business approval for refunds and process them.2. Perform revenue adjustments by adjusting receivables log and posting related journal entries.3. In case of write off, update receivables log and posting related journal entry.4. Liaise with the the billing team to know root cause of billing issues before proceeding with the refunds, adjustments and write offs. 5. Ensure all support for refunds, adjustments and write offs is available in the system and audit ready.Reporting1. Create Account Receivables Aging report fortnightly and send out to stakeholders.2. Prepare Account Receivables Aging report separately for few large customers.3. Create Day Sales Outstanding report at month end for the leadership team.Invoicing• Prepare invoices for major customers and send them electronically.Process ImprovementsImplemented more than 15 process improvement ideas in course of 24 months. By focusing on automation, controls and deprecation of non value add tasks significant numbers of man hours were saved for the process. Show less

Additional Responsibilities along with responsibilities of Practitioner:1. Review credit notes and manual invoices prepared by team members.2. Document quality related errors and provide feedback to peers.3. Assist management in implementing process improvement projects.4. Live testing of tools and applications in Development mode and bringing out issues to notice of the on shore developer team.5. Handling customers who have high number of issues and working on… Show more Additional Responsibilities along with responsibilities of Practitioner:1. Review credit notes and manual invoices prepared by team members.2. Document quality related errors and provide feedback to peers.3. Assist management in implementing process improvement projects.4. Live testing of tools and applications in Development mode and bringing out issues to notice of the on shore developer team.5. Handling customers who have high number of issues and working on resolution of issues.6. Provide on the job training to new resources and acting as a buddy for smooth transition etc. Show less

Being part of the Pilot project, Job duties involved:1. Handling B2B disputes related to billing.2. Go through the issues raised by customers and find out the root cause of the issue.3. Liaise with different departments from Sales team to Account managers to understand customers issues.4. Focus on high priority customers for which training was received directly from billing manager.5. Analyse disputes and create credit notes for the customers, when required.6… Show more Being part of the Pilot project, Job duties involved:1. Handling B2B disputes related to billing.2. Go through the issues raised by customers and find out the root cause of the issue.3. Liaise with different departments from Sales team to Account managers to understand customers issues.4. Focus on high priority customers for which training was received directly from billing manager.5. Analyse disputes and create credit notes for the customers, when required.6. Present credit note case to higher management on shore when credit note value exceeded $25,0007. Create invoices manually for customers with unique requirements and agreements. (For whom auto generated bills were not ideal).8. Perform Root Cause Analysis for billing issues and presenting the same to higher management.9. Set up meetings with key account managers to set up realistic deadlines for closure and understand specific requirements etc. Show less

Freelance venture involved:Initial Phase: 1. Searching for clients looking for quality SEO content.2. Bidding to win projects.3. Understanding requirements of the clients, mainly related to use of "Keywords".4. Researching about the topic before creating the content.5. Writing articles ranging from 250-1000 words per project requirements.6. Proofreading articles before sharing with the clients.Six months down the line:1. Bidding for long term… Show more Freelance venture involved:Initial Phase: 1. Searching for clients looking for quality SEO content.2. Bidding to win projects.3. Understanding requirements of the clients, mainly related to use of "Keywords".4. Researching about the topic before creating the content.5. Writing articles ranging from 250-1000 words per project requirements.6. Proofreading articles before sharing with the clients.Six months down the line:1. Bidding for long term projects.2. Negotiation about the price and invoicing periods; as a freelance content provider.3. Hiring other writers to make a team.4. Negotiate price of content as a freelance employer.5. Let the team know of client requirements and deadlines.6. Follow up with writers to ensure work is delivered on time.7. Proofreading the work of writers once they submitted it.8. Ensuring content has not been stolen from other sources by using "Copyscape".Personal Blog - www.escaperoutine.in Show less

Process - DishTV : Job duties involved - 1. Making outbound calls to existing customers.2. Reminding customers about their due date for subscription.3. Make customers aware about various modes of payment.4. Provide walk through to customers on modes of payment, if requested.5. Connect customers to service department in case they need such assistance.6. Ensure the billed address updated in systems is accurate by verifying with customers.7. In case of incorrect… Show more Process - DishTV : Job duties involved - 1. Making outbound calls to existing customers.2. Reminding customers about their due date for subscription.3. Make customers aware about various modes of payment.4. Provide walk through to customers on modes of payment, if requested.5. Connect customers to service department in case they need such assistance.6. Ensure the billed address updated in systems is accurate by verifying with customers.7. In case of incorrect details of owner, logging request to update details.8. Tag accounts as "Suspense" in case of incorrect owner details.Process - Sun Direct : Job duties involved - 1. Attend incoming calls from distributors.2. Create account of new customers per information shared.3. Activate Sun direct connection once all information was confirmed.4. Ensure that the plan selected by the customer matches with the details shared.5. Provide instructions to distributors to ensure smooth activation from their end. 6. In case of issues with activation, log a complaint so that concerned department can take necessary action. Show less