Loveth Ibeh Email & Phone Number

Lagos, LA, NG

• Conducting discovery calls with technology service providers to configure the EHR system to streamline clinical workflows and deliver quality care to clients.
• Gathering and analyzing data from reliable sources [patient records, insurance claims and hospital databases] to make informed patient care decisions.
• Outlining and developing training materials for occupational health management to improve safety of staff, as well as coordinate SOP audits and risk assessments to ensure public safety.
• Providing telephone and email-based health consultations about potential side effects and appropriate drug dosage.
• Coordinating meetings between the management team, project managers, and health administrators to evaluate clinical workflows and streamline internal processes.
• Supporting the management team with facility maintenance, vendor management, and office supply procurement by managing medications inventory and taking delivery of regular and special orders.

• Researched best practices for patient care and documentation, and presented findings to the management team by recommending the development of a web application for improved access to medical records.
• Coordinated user onboarding for the Wella App, to enable customers track and refill medication.
• Utilized digital tools [including Microsoft Excel, Google Sheets, and Microsoft Dynamics 365 Sales] to track patient demographics, manage treatment plans, ensure patient compliance, and update daily sales.
• Developed relevant content for online marketing; provided responses to frequently asked questions; and counselled patients on prescriptions and alternative drug options to increase revenue generation.

• Dispensed prescription and non-prescription medications in accordance with standard dispensing practices.
• Coordinated walk-in consultations on medical interactions to prevent the diversion and abuse of controlled substances.
• Participated in initiatives aimed at educating customers about health promotion, disease prevention and medication use.
• Maintained and resolved customers’ queries by providing prompt and accurate responses via phone calls and emails.
• Leveraged proficiency in Microsoft Office tools (MS word, Excel, PowerPoint) for data entry of customer records, product inventory, and information feedback.

• Managed phone communication with patients and caregivers to schedule appointments and fill patient prescriptions.
• Organized pharmacy inventory by processing drug orders through local distributions, taking accurate stock, and ensuring proper storage of medications and over-the-counter (OTC) items.
• Processed prescription orders by verifying patient records, approved quantities, and payments to ensure smooth dispensing of inpatient medications.
• Coordinated digital recording of patient information and health records to ensure seamless retrieval of medical data.