Led the development of early literacy content and resources, including model lessons and training materials, to support instructional improvement.• Conducted reviews and created reports on assessments, curricula, and instructional materials to inform system strategy for improvement.• Led professional learning sessions for teachers and content specialists, resulting in improved instructional practices and student outcomes.

Empowering parents and educators to accelerate elementary learning through innovative K-2 literacy strategies and leadership intensives.

• Developed and iterated on prototypes based on user feedback, incorporating insights and adjustments to enhance the training product concept• Developed user personas, stories, scenario maps, and storyboards to inform and visualize product design and development• Owned L&D product roadmaps for portfolio and ensured roadmap milestones and deliverables were clearly communicated to stakeholders and team members and that expectations were managed throughout the development process

• Evaluated the implementation, quality, and impact of educational programs across a portfolio of schools. • Partnered with state and regional teams in strategic planning to drive vision, strategy, and outcomes.• Analyzed portfolio data on a cycle, action plans, and communicated with stakeholders, using data to drive decisions and actions at the local and regional level.• Coached and developed school leaders towards organizational goals.• Developed training and development program and curriculum for adult learners.• Created product roadmap, launch plan, and collateral for Early Literacy program 0 to 1

• Oversaw acquisition, onboarding, workflow, professional learning, and development for 90+ member cross-functional team.• Orchestrated design thinking to improve system-wide end user experience• Leveraged strategic planning and conflict management for client retention.• Defined scope and established OKRs for 12 concurrent cross-functional projects• Conducted market research to determine best literacy product fit for organization.

• Coached team members for continued quarterly performance improvement.• Conducted program needs assessments, measured impact, and maintained weekly growth targets.• Recognized by leadership for highest growth performance towards annual goals.

• Oversaw the overall customer experience and responded to escalated situations for a high volume of clients.• Managed customer-facing program support team across three tiers, implementing strategies to ensure team provided accurate responses, followed escalation procedures, and expeditiously resolved customer issues.• Facilitated daily program status updates to stakeholders, documenting key decisions, open issues, and risks.• Tracked CSAT and provided regular reports to senior leadership on program performance and customer feedback to drive program improvements.

• Coached team members for continued quarterly performance improvement.• Conducted program needs assessments, measured impact, and maintained weekly growth targets. Led A/B testing of differentiated instruction to assess and support stakeholder needs.

• Conducted program needs assessments, measured impact, and maintained weekly growth targets.