Charlene Davis, Cspo, Bs, Ma Email & Phone Number

Nashville, TN, US

• Led the development of early literacy content and resources, including model lessons and training materials, to support instructional improvement.
• Conducted reviews and created reports on assessments, curricula, and instructional materials to inform system strategy for improvement.
• Led professional learning sessions for teachers and content specialists, resulting in improved instructional practices and student outcomes.

Empowering parents and educators to accelerate elementary learning through innovative K-2 literacy strategies and leadership intensives.

Boston, MA, US

• Developed and iterated on prototypes based on user feedback, incorporating insights and adjustments to enhance the training product concept
• Developed user personas, stories, scenario maps, and storyboards to inform and visualize product design and development
• Owned L&D product roadmaps for portfolio and ensured roadmap milestones and deliverables were clearly communicated to stakeholders and team members and that expectations were managed throughout the development process

Houston, Texas, US

• Evaluated the implementation, quality, and impact of educational programs across a portfolio of schools.
• Partnered with state and regional teams in strategic planning to drive vision, strategy, and outcomes.
• Analyzed portfolio data on a cycle, action plans, and communicated with stakeholders, using data to drive decisions and actions at the local and regional level.
• Coached and developed school leaders towards organizational goals.
• Developed training and development program and curriculum for adult learners.
• Created product roadmap, launch plan, and collateral for Early Literacy program 0 to 1

San Antonio, Texas, US

• Oversaw acquisition, onboarding, workflow, professional learning, and development for 90+ member cross-functional team.
• Orchestrated design thinking to improve system-wide end user experience
• Leveraged strategic planning and conflict management for client retention.
• Defined scope and established OKRs for 12 concurrent cross-functional projects
• Conducted market research to determine best literacy product fit for organization.

San Antonio, Texas, US

• Coached team members for continued quarterly performance improvement.
• Conducted program needs assessments, measured impact, and maintained weekly growth targets.
• Recognized by leadership for highest growth performance towards annual goals.

• Oversaw the overall customer experience and responded to escalated situations for a high volume of clients.
• Managed customer-facing program support team across three tiers, implementing strategies to ensure team provided accurate responses, followed escalation procedures, and expeditiously resolved customer issues.
• Facilitated daily program status updates to stakeholders, documenting key decisions, open issues, and risks.
• Tracked CSAT and provided regular reports to senior leadership on program performance and customer feedback to drive program improvements.

• Coached team members for continued quarterly performance improvement.
• Conducted program needs assessments, measured impact, and maintained weekly growth targets. Led A/B testing of differentiated instruction to assess and support stakeholder needs.

New Orleans, Louisiana, US

• Conducted program needs assessments, measured impact, and maintained weekly growth targets.

Bachelor Of Science - Bs, Biology, General

Master Of Arts - Ma, Elementary Education And Teaching