In my role as Head of Operations, I lead a team of five, driving the effectiveness of the Client Success Team and ensuring that expertise and workloads are optimally aligned. As a member of the executive team, I contribute to critical strategic decisions and the implementation of key processes.I oversee client services to achieve NPS and Client Score targets, support team development, and foster collaboration across functions. My responsibilities include managing project administration, reporting, and the use of tools like Asana and Harvest for streamlined operations.I am also responsible for advancing our delivery services, creating strategic roadmaps, and ensuring projects are completed on time. I continuously evaluate progress and refine strategies to meet objectives.Additionally, I collaborate closely with Brand Partnership Managers to manage key client projects, ensuring smooth transitions from pitch to delivery and optimizing campaign performance. I coordinate client teams, manage the overall delivery process, and strive to enhance client experiences and outcomes.

• Led a Project Management team of three, focusing on workload distribution.• Coordinated client services to meet NPS and Client Score targets.• Developed strategic roadmaps and ensured timely project completion.• Managed project reporting and administration using Asana and Harvest.• Optimized campaign performance and improved client experiences.

As a Project Manager, I was responsible for overseeing high-impact campaigns for the company’s most valuable clients. Acting as the primary point of contact, I ensured seamless communication between clients and our internal teams, managing the entire project lifecycle from brief to final delivery.My responsibilities included developing and executing tailored project plans, optimizing campaign performance, and providing strategic guidance to maximize client outcomes. I also managed all aspects of reporting and analysis, delivering actionable insights to both clients and internal stakeholders.In addition, I played a key role in improving internal processes, ensuring efficiency and quality across teams, and maintaining long-term relationships with our top clients. My focus was on delivering exceptional results and driving continuous improvement in our Client Success team.

As a Campaign Manager, I served as the client lead on assigned campaigns, acting as the main link between clients and creators. I was responsible for delivering campaigns in line with briefs, optimizing results, and providing strategic insights. My role involved managing reporting and analysis, sharing insights both internally and with clients, and ensuring smooth collaboration and quality handovers within the team. Additionally, I contributed to improving internal processes and efficiency across teams, while building strong, long-term relationships with clients and creators.

As a Campaign Manager in the sales department at Perfect Day Media, I oversaw several of the company’s biggest podcasts (such as Fredagspodden and Alex & Sigge) and influencer collaborations. My role involved being the central point of contact between sales, podcast producers, influencers, and clients. I managed scheduling, logistics, client relations, and performance tracking. I also contributed to campaign ideas, created proposals and contracts, and ensured timely delivery under tight deadlines.

I started as an intern at Perfect Day Media, where I gained valuable hands-on experience across various departments. My responsibilities included supporting the sales and project management teams with presentations and materials, assisting with photoshoots and events for Daisy Grace, and providing daily support to the Office Manager. This role allowed me to take on diverse tasks and learn extensively about the SoMe and Podcast industry in Sweden.After a few months, I was promoted to Coordinator in the Profile Department, where I managed model bookings and handled booking requests for our profiles. This included everything from lectures and book signings to TV appearances and collaboration inquiries. I also worked on events such as the 2017 Grammis Awards, which was broadcast live on TV. My responsibilities included managing the artists backstage during the event and overseeing press relations, including handling the press conference leading up to the awards show.

As one of the top-performing Junior Loan Advisors at Consida, I was given the opportunity for a promotion to be Senior Loan Advisor, a chance offered to only a few. In this role, I specialized in comparing loan offers from various banks, presenting the best options to customers, and guiding them through the refinancing process. My responsibilities also included insurance advisory services as a Certified Insurance Advisor. During my time at Consida, I was one of the most successful advisors, securing the highest number of insurance policies since the company's inception, and facilitating over 100,000,000 SEK in loan volume for satisfied customers.

In my role as a Junior Loan Advisor, I was responsible for contacting potential customers, assessing their existing loans, and guiding them through the loan application process. My duties also included handling administrative tasks and answering incoming calls to ensure smooth communication and customer satisfaction.

Worked as an Event Ambassador, handling serving at corporate parties, conducting sampling activities, and participating in various events. The role required high flexibility, excellent customer service skills, and the ability to create a positive experience for clients and guests.