Lovita Griffin Email & Phone Number

Little Rock, Arkansas Area

• Team leader focused on serving MISO’s members and stakeholders. Facilitated resolution of customer's inquiries and requests for compliance information and/or action. Managed the implementation of projects, policies.
• Identified, planned, and executed initiatives that would enhance processes. Supported management teams of SO on the electricity reliability organization (ERO) and North American Reliability Corporation (NERC) with.
• Managed and facilitated Emergency Operating Plan (EOP) Workshops for members. Served as the leader and presenter of this conference. Coordinated the EOP requirements with internal and external customers; including.
• Executed community service programs for the south region. Lead charitable giving, volunteer activities and STEM educational programs.
• Received Achievement Awards 2017, 2018, 2019

Little Rock, Arkansas Area

• Developed, analyzed, and interpreted financial and economic information related to cost allocation, rate design, tariff issues, and energy efficiency and conservation programs. Researched and performed comparative.
• Managed the review of all investor owned utilities’ (Electric and Gas) energy efficiency programs and energy efficiency cost rate rider reports. Verified rate schedules were applied as approved by the Commission per.
• Facilitated and provided leadership in the Parties Working Collaboratively, which is a working group initiated by the Commission to provide a forum for energy efficiency stakeholders to identify issues and work.
• Supported and served on internal and external committees and working groups.
• Prepared, presented, and defended positions in both written and oral testimony before the Arkansas Public Service Commission.

• Solved problems related to operational requests from stakeholders. Researched technical solutions and resolved problems for internal business and support teams. Provided project improvement techniques and processes for.
• Ensured critical fixes were addressed immediately. Investigated and created strategies for organizing non-critical fixes into monthly maintenance windows. Served as a liaison and/or mediator between users and.
• Managed projects to prepare the Human Resource system for recurring processes such as satisfaction surveys and quarterly audits. Supported Oracle PeopleSoft Finance and Human Resource Modules, Hyperion Essbase, AS400.

• Supervised the day-to-day activities of the credit union. Controlled the activities to meet the National Credit Union Association guidelines. Created step-by-step written procedures for completing government.
• Processed consumer loans and served as the Corporate Security Administrator Designee. Supervised account reconciliations, statement processing, and cash deposits functions. Monitored and approved budget transactions.
• Prepared and performed monthly, quarterly, and annual financial analysis and trend reports to Board of Directors, Auditors and National Credit Union Association. Created training manuals, developed and documented.

• Developed and documented procedures, reports and requirement specifications for Carrier Access Billing System. Provided financial analysis of billing system. Reviewed client documents and requests to determine.
• Created test plans and conducted testing for application for CABS software changes and/or new releases. Developed business requirements for conversions, evaluated and documented the performance of tested software..

Certified Energy Efficiency Practitioner, Energy Efficiency

Energy Efficiency Management Certificate, Energy Efficiency Management

Master Of Arts, Management And Leadership

Activities and Societies: Delta Sigma Theta Sorority Master of Arts in Management and Leadership

Bachelor Of Arts, Business Administration

Activities and Societies: Delta Sigma Theta Sorority Inc. B.A. Business Administration/ Accounting