Lovita Griffin Email & Phone Number

Little Rock, Arkansas Area

• Team leader focused on serving MISO’s members and stakeholders. Facilitated resolution of customer's inquiries and requests for compliance information and/or action. Managed the implementation of projects, policies, and procedures to maintain compliance with the electric industry reliability requirements to meet applicable regulations and internal policies and procedures. • Identified, planned, and executed initiatives that would enhance processes. Supported management teams of SO on the electricity reliability organization (ERO) and North American Reliability Corporation (NERC) with compliance related submittals and potential issues. This included evidence collection, drafting Reliability Standard Auditor Worksheets (RSAWs), providing recommendations for risk mitigation or enhancements to policies, controls, processes and procedures to meet business expectations on state and federal compliance obligations, such as Federal Energy Regulatory Commission (FERC), NERC, and North American Energy Standards Board (NAESB). Collaborated with requirement owners and subject matter experts (SME) to ensure adherence to applicable compliance regulations. • Managed and facilitated Emergency Operating Plan (EOP) Workshops for members. Served as the leader and presenter of this conference. Coordinated the EOP requirements with internal and external customers; including sending and receiving Transmission Operators System Restoration Plans, Emergency Operations Plans and Geomagnetic Disturbance Operating Plans. Provided a high level of customer service to internal and external customers. Participated and supported in utility forums, working groups and committees such as ReliabilityFirst and North American Transmission Forum (NATF). Assisted in facilitating the NATF Peer Review for MISO.• Executed community service programs for the south region. Lead charitable giving, volunteer activities and STEM educational programs. • Received Achievement Awards 2017, 2018, 2019

Little Rock, Arkansas Area

• Developed, analyzed, and interpreted financial and economic information related to cost allocation, rate design, tariff issues, and energy efficiency and conservation programs. Researched and performed comparative analyses of public utility issues. • Managed the review of all investor owned utilities’ (Electric and Gas) energy efficiency programs and energy efficiency cost rate rider reports. Verified rate schedules were applied as approved by the Commission per utility-specific rates or tariff proceedings. • Facilitated and provided leadership in the Parties Working Collaboratively, which is a working group initiated by the Commission to provide a forum for energy efficiency stakeholders to identify issues and work collaboratively to develop potential solutions, with the goal ultimately being to present such issues, along with recommendations, to the Commission for its approval.• Supported and served on internal and external committees and working groups.• Prepared, presented, and defended positions in both written and oral testimony before the Arkansas Public Service Commission.

• Solved problems related to operational requests from stakeholders. Researched technical solutions and resolved problems for internal business and support teams. Provided project improvement techniques and processes for any new releases to the systems. Defined business requirements for system modifications.• Ensured critical fixes were addressed immediately. Investigated and created strategies for organizing non-critical fixes into monthly maintenance windows. Served as a liaison and/or mediator between users and developers. Communicated timeline and planned activity to effected users and all key stakeholders of the system.• Managed projects to prepare the Human Resource system for recurring processes such as satisfaction surveys and quarterly audits. Supported Oracle PeopleSoft Finance and Human Resource Modules, Hyperion Essbase, AS400 and mainframe applications. Created user documentation and training material. Provided classroom and web training to users on the Human Resource and Finance systems.

• Supervised the day-to-day activities of the credit union. Controlled the activities to meet the National Credit Union Association guidelines. Created step-by-step written procedures for completing government documentation ensuring that forms were completed with 100% accuracy and within mandated time frames. Supervised and performed accounts payable, accounts receivable, collections, customer service, purchasing and Teller duties.• Processed consumer loans and served as the Corporate Security Administrator Designee. Supervised account reconciliations, statement processing, and cash deposits functions. Monitored and approved budget transactions and forecasts. Audited, approved and awarded matching grants to members.• Prepared and performed monthly, quarterly, and annual financial analysis and trend reports to Board of Directors, Auditors and National Credit Union Association. Created training manuals, developed and documented generally accepted procedures for the credit union. Created training programs for team members, board members, and other stakeholders.

• Developed and documented procedures, reports and requirement specifications for Carrier Access Billing System. Provided financial analysis of billing system. Reviewed client documents and requests to determine specifications for the development of computer enhancements and migration to Carrier Access Billing System (CABS). Researched technical solutions, provided project improvement techniques and processes. Served as a liaison and/or mediator between users and programmers. Acted as technical advisor to consultants and client personnel in areas of Finance and CABS.• Created test plans and conducted testing for application for CABS software changes and/or new releases. Developed business requirements for conversions, evaluated and documented the performance of tested software. Created user documentation and training material. Conducted training sessions and presentations on CABS. Supervised CABS resources.

Certified Energy Efficiency Practitioner, Energy Efficiency

Energy Efficiency Management Certificate, Energy Efficiency Management

Master Of Arts, Management And Leadership

Activities and Societies: Delta Sigma Theta Sorority Master of Arts in Management and Leadership

Bachelor Of Arts, Business Administration

Activities and Societies: Delta Sigma Theta Sorority Inc. B.A. Business Administration/ Accounting