- Served as the primary contact for Family Medical Leave Act (FMLA) requests for an agency with over 550 employees. - Managed intake of FMLA requests and prepared detailed FMLA packets for distribution via email or U.S. postal service.- Maintained and updated the FMLA Master Log for accurate data reporting to the Senior Manager of Human Resources.- Reviewed and approved FMLA requests, ensuring compliance with regulations and internal policies.- Coordinated with supervisors for complex cases and facilitated communication between employees, their supervisors, and the Senior Manager of Human Resources throughout the request process.- Assisted with general office duties, including answering phones, greeting and welcoming walk-ins such as employees and the general public.- Supported the Senior Manager of Human Resources with invoice processing and procurement tasks as needed.

- Conducted 250+ bilingual intake interviews annually; served as an interpreter and liaison for Spanish- speaking clientele and investigators, collected background information to resolve issues based on the application or interpretation of established guidelines- Assisted the Director of Career Services to provide support to 1,800+ students and alumni annually by connecting them with enriching internship and full-time job experiences- Scheduled appointments for students and alumni- Managed events calendar - Provided 1,000+ students and alumni annually with resume and job search assistance to support access to internship and employment opportunities- Coordinated, organized, and marketed job fairs to reach 1,800+ students and alumni annually to provide access to internships and employment opportunities