• Have 1-month training on soft skills provided by the multimedia university. • Provide service support from time to time with accurate solutions.• Provide feedback, work and understands customer needs and wants in short, long terms resolutions. • To assist in checking customers profiling and subscription data.• To give feedback and investigations on customers complaints thru contents and others channel services. • To assist in providing full support and communication to frontliners within the timeframe agreed upon with the superior.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.• Helped streamline new setup CRM processes and update procedures for support action consistency.• Configured CRM Applications to set up workstations for campaigns and clients.• Used Microsoft Word and Microsoft Excel to create documents and other communications.• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.• Led projects and analyzed data to identify opportunities for improvement.

• Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Demonstrated respect, friendliness, and willingness to help wherever needed. • Assisting and deploying new release systems and evaluating user problems, using test scripts, personal expertise, and probing questions. • Providing technical support to teams within the organization, and to external clients when required