PROFESSIONAL SUMMARYProfessional experience reflects strong executive leadership, insightful management and administrative expertise. Management leader/role model with a proven track record of strategic budget/fiscal management, planning and development, effective mobilizer of teams, innovator of systems programs to conceptualize and realize community engagement with customers. Adaptable in the face of rapidly evolving markets; results oriented; proactively seek to find cost-effective solutions to company-wide problems. A manager focused on team building and talent development, driven to surpass operation goals by increasing revenue and overnight Express Mail at 99%. Leader with the ability to thrive in deadline environments and motivate a team consisting of Retail, Delivery Station Managers and Supervisors, to achieve budget, and quality service, meet performance indicators, perform regular maintenance, expedite parcels, increase revenue, and practice safety measures. Expectations were achieved by increased productivity along with realignment of route structures. As a result, revenue goals of 5.8% were achieved over a one year period. Along with increased productivity, reducing staff turnover and discovering cost-saving solutions were other important factors that led to this dramatic increase in revenue. I have learned that an effective leader respects every team member, encourages his or her talents and abilities, instills a sense of purpose and commitment in others, and challenges each person to work collaboratively to achieve excellence. People plus process equals pride in performance.My responsibility encompass financial, Labor Relations, Customer interaction, retail postal stores, total operating plan of $48,000,000 dollars, marketing initiatives, fleet, and a complement of 821 employees and community involvementEducationBachelor of Arts: 2002Northwood University - Midland, Michigan