Responsible for the Nordic E2E onboarding product strategy.

Payinno drives business transformation and improvement in payment-, retail-, and bank processes. We give your company the solutions you need to the problems you face in these areas. We do everything from acting as advisors and project managers for your current or upcoming projects to delivering complete turnkey payment companies suited to your present and future needs. Additionally, we can help with interim roles to support companies on C level or board level. Contact me or visit www.payinno.se for more information.

Managed product development, pricing and credit risk for Payzmarts´ financial products while ensuring regulatory compliance. Additionally responsible for B2B customer acquisition and onboarding as well as assisting IT in technical product development and external system integrations.

Handled incoming requests regarding housing owned by AB Bostaden in the Umeå region.

Responsible for ensuring correct staffing and utilization of operators with regards to expected and actual call volumes, reviewing and reporting on customer service performance and aiding team leaders in employee performance reviews.

Assisted 1st line support with specialized technical questions as well as trained new and existing employees in technical skills and customer handling.

Handled technical questions, up-sale and anti-churn.