Lowell Horne Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Hired to launch the luxury brand’s corporate loss prevention/asset protection program in their flagship store with the goal of reducing shrinkage from their initial 6% loss records.• Ensured all loss prevention policies and procedures were followed across the facility via training and auditing, in order to protect the company’s assets and ensure the health and safety of employees and guests.• Supported management team on completing merchandise theft incidents, cash discrepancies investigations, and safety-related reporting.• Led training for 10+ employees on loss prevention and safety procedures, including active shooter, fire safety, de-escalation, natural disaster, and emergency evacuation process.• Identified opportunities to prevent asset losses and implemented shrink reduction strategies, including:• Implemented display counts 4x daily to ensure all items were accounted for and that missing items could be reported in a timely manner; properly and thoroughly reported the known loss to insurance carriers and filed police reports.• Created an operating checklist for store closings, to ensure vendors and internal employees were held accountable to policies and procedures regarding lockers, bag checks, fitting room inspections, trash checks, and movement of items in and out of the store.• Developed best practices for cash handling and consignment process.• Performed cycle count audits to ensure what was reported aligned with the RFID scan.• Participated in store meetings and shared strategy/best practices to raise awareness of loss prevention and safety policies, procedures, and standards.• Trained agency guards on protocol and expectations of door man role.• Networked and built relationships with local law enforcement and other LP professionals within the market.• Ensured all security cameras, alarm systems, and product security tags were operating properly.

Chalmette, Louisiana, United States

• Responded quickly to dispatch and took appropriate action at crime and disaster scenes.• Provided public safety by maintaining order, responding to emergencies, protecting people andproperty, and enforcing motor vehicle and criminal laws.• Served active warrants and subpoenas.• Investigated to identify, pursue, and arrest suspects and perpetrators of criminal acts.• Patrolled designated areas within the community and enhanced community relations.• Mediated domestic-related disturbances and protected victims from harm.• Monitored traffic to ensure motorists observed traffic regulations and exhibited safe driving procedures.• Evaluated complaint and emergency request information to determine response requirements.• Rendered aid to accident victims and other persons requiring first aid.

Chalmette, Louisiana, United States

• Monitored and maintained peace, safety, and security of the inmate dormitory.• Transported inmates to and from locations.• Conducted security checks for contraband in dormitories.• Verified warrants, and conducted and completed search and fingerprints of inmates.• Signed in all visitors and completed appropriate visitation log forms.• Supervised meal distribution and observed inmates during meals.• Established and maintained trust and community with inmates.• Created and maintained inmates’ information and maintained the organization of inmates’ files.• Assisted nurse and other staff with medical calls.

Kenner, Louisiana, United States

• Carried out all tasks and safety protocols to both open and close Sprint wireless store.• Conducted and maintained reports on cashboxes for all computerized registers.• Attended "train the trainer" summits and took learnings back to the store team to ensure all teammates were knowledgeable on policies and procedures, as well as effective sales practices.• Honored as Top Seller in the store, consistently achieving monthly individual and store sales targets,which were 30% over the previous period's sales.• Team-sold with associates to support in closing more sales for the store overall.• Trained staff on wireless sales and computer programs.• Established and maintained scheduling of employees for all shifts.• Reported on employees’ weekly commissions to the corporate office.• Repaired/updated wireless systems, and conducted the transfer of information to different devices.• Set appointments for tutorials on wireless devices.• Performed marketing for both Sprint personal and business accounts.• Reviewed all contracts of sale within the store.• Ordered all stock product and maintained organization of inventory.• Scheduled and held trainings for business accounts.

Chalmette, Louisiana, United States

• Managed wireless GPS systems for tracking devices being used by employees.• Distributed inventory of all wireless devices and computers.• Reported to St. Bernard President and BP corporate office on levels of oil collected.• Oversaw the transport of wireless devices to all locations.