Lowell Cooper Email & Phone Number

Kelowna, BC, CA

Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

• The Kelowna Vernon Hospitals Project (KVHP) is a P3 (public-private partnership) between Black and McDonald, the Infusion Health KVH consortium, and the Interior Health Authority. The following are selection of the.
• Assisted Project Manager and Operations Manager on execution of five-to-eight figure Capital projects, Hospital improvements, changes, and critical medical equipment installations.
• Executed monthly progress invoicing for Construction division, achieving 100% deadline adherence.
• Supported preparation of project artifacts, and submissions including change reports, shop drawings, RFI’s; and O&M’s
• Collaborated with Operations Manager on budget analysis, cost projections, and project change estimates, and setup 15+ new job and contracts using JD Edwards
• Administered 20+ subcontractor agreements, including prequalification process, trades coordination, and PO issuance.

Vernon, British Columbia, Canada

• Executed all contract invoicing, ad-hoc maintenance invoicing, contractual reporting for the largest P3 (public-private partnership) project in B.C.
• Lead monthly cost detail report reviews with client (Interior Health Authority) to ensure prompt payment and cash flows were maintained.
• Performed monthly Q.C. on 300-400 ad-hoc maintenance, preventative maintenance, and compensation event work orders, ensuring capture of billable costs.
• Generated and analyzed dozens of K.P.I.’s (key performance indicators) every month for accuracy and distribution by contractual deadlines.
• Supported Division Controller on seven fiscal year-end closures, and Contract manager with annual contract rollover procedures.

Kelowna, British Columbia, Canada

• Mid-to-high end vacation sales for clientele throughout North America in high-volume call centre, including point-of-sale credit card transactions.
• Upheld customer satisfaction and retention by gaining product knowledge, studying resort locations, and learning sales techniques on off-work hours.
• Exceeded bonus incentive sales targets (~$20,000) at roughly 50% rate.
• Designated and attended familiarization tours by air in Canada and the U.S.

Lake Country, British Columbia, Canada

• Small family-run businesses, and my role with each ran concurrently. Office requirements were dependant on business volume, and duties and responsibilities included:
• Performed Bookkeeping, basic Accounting, Payroll, and job setups for small, family-operated businesses using Simply Accounting.
• Produced and analyzed primary financial reports – balance sheets, income, cash flow, and equity statements – with owners, to support and maintain business viability.
• Maintained on-hand inventory, and product procurement.
• Prepared payroll remittances, employee T-4’s, and GST/HST returns.
• Liaised with Accountant to complete full-cycle financial reports.

Kelowna, British Columbia, Canada

• Quarterbacked team of up to 12 Front desk reception staff, garnering +90% overall satisfaction on guest surveys, and helping to achieve Marriot's Gold Service Award for the property.
• Participated in H.R. activities; including a 2-person interviewing/hiring team, and administered employee reviews. Aided low staff turnover rates by cultivating a positive team environment.
• Filled-in as caretaker General Manager for the property on two occasions, exhibiting leadership and organizational capabilities to ensure seamless operational disruptions due to unplanned absences

Vernon, British Columbia, Canada

• Oversaw seasonal and off-season front desk staff at busy ski resort hotel. Acted as live-in caretaker hotel manager in the offseason, managing large groups for reality T.V. show, and summer music festival.
• Assisted Central Reservations for the ski hill to initiate and implement room sale promotions, analysing guest data points such as RevPar and average daily rates to bolster revenue and increase visibility.
• Supported Housekeeping with daily room changeover during busy season, with timely room status communications, while stickhandling high volume of late checkout requests and last-minute stayovers.

Tofino, British Columbia, Canada

• Provided detailed, attentive, exceptional service in the acclaimed 4-Diamond luxury property, winning the property Employee of the Month award during tenure.
• Elected by coworkers as the primary point-of-contact for several VIP guests - including celebrities from music, movie, and sports - to confidently, discreetly, and professionally uphold top-rate service levels.
• Worked with Head Concierge for Junior Concierge role, recognized for commitment to attentive, high-level service, assisting guests with an array of requests including activity and restaurant reservations.

Whitehorse, Yukon Territory, And Victoria, B.C. Canada

• Tasked with Management support in two busy retail outlets, including oversight of up to 15 employees, scheduling, team building, conflict resolution, and numerous human resource responsibilities.
• Maintained inventory control for on-hand video rental and sales library. Navigated loss prevention strategies, as well as implemented and trained staff on loss mitigation strategies.
• Applied developing customer service skills and customer retention benchmarks, while supervising operations during busy hours on evenings and weekends.

International Hospitality Operations Management Diploma, Hospitality Administration/Management, Honours

Bookkeeping Bridging Certificate, Accounting And Finance