Commission Sales both residential and commercial

♣ Managed all aspects of a proposed e-commerce business solution ♣ Created vendor selection criteria, executed evaluation process and submitted final selection report♣ Architected IT infrastructure required to accommodate the e-commerce solution♣ Negotiated product pricing with the selected vendor♣ Proposed product inventory management process and worked with the vendor to create a data integration plan♣ Created customer service management process including customer contact methods, product returns, shipping and receiving process and customer payment methods♣ Assisted in product selection process♣ Created e-marketing plan using Google, Facebook, Instagram and Twitter

♣ Engaged in a feasibility study for an e-learning solution ♣ Established business product offering catalog♣ Evaluated service providers ♣ Proposed IT Infrastructure solution for hosting in-house♣ Researched existing e-learning product offerings within the same industry and submitted findings♣ Created customer service management proposal

Manage and plan the upgrade and standardization of the Focus network across 30 remote locationsLead the integration of the Focus Corporation infrastructure into the WSP Group infrastructureManage a team of 10 across multiple locations responsible for the Network and server infrastructure for the organization Manage team activities for regular business office relocationsLead capacity planning and the development of long-term strategic goals Manage Microsoft licensing and Premier support for the organization for the server infrastructureManage compliance to SOX processes and proceduresAdd leadership experience to the IT management teamManage the relationship with the corporate COLO service providerManage Infrastructure project implementation for WSP Group including office consolidation and network integrationManage the transition of SAN storage from NetApp to EMC as a projectManage and grow vendor relations within the local market

Manage a team responsible for the Network and server infrastructure for the organization Lead capacity planning and the development of long-term strategic goals for the NACG Network in conjunction with end users and department managersManage Microsoft licensing and Premier support for the organizationManage compliance to SOX processes and proceduresImplement Enterprise governance of IT through accepted best practicesLead the development of strategies for network and server implementations; architect the infrastructure required to support those strategiesResponsible for creation and maintenance of IT infrastructure project budgetsLed technology upgrades to Exchange 2010, Outlook, VMware ESXi 5.1, MS server 2012 in 2012 and the implementation of MS Lync 2012Created project with budget, technical requirements gathering, timelines and milestones for SAN storage upgrade

Asset and contract management for Enbridge IT liquids pipelines overseeing hardware/software procurement, data center faciliies, IT training, software deloyment and IT vendor management.Lead the project to implement IT asset management in the environment. Lead the project to implement SCCM in the Enbridge environmentKey contributor to the creation, build and design of a new data centre within the environment

Coach and coordinator the activities of regular staff and contractorsIT Technical services contact for all IT infrastructure issues in CalgaryLed the project to upgrade OS for the Calgary Corp head office Coordinate IT support for Enbridge Calgary Corporate head officeProvide and organize support for Enbridge Board of directors, Leadership team and Executive teamProvide asset coordination for Enbridge CalgaryManage Desktop team relations with Corporate IT department

Coach and coordinate activities for junior positionsSupport end user community 9000+ employees Citrix Presentation Server 3 and 4 -Support and trouble shoot user accessProvide first level support on all Office products ( Win97/Win2000 and 2003) and Outlook Support home user remote access (VPN) issuesSupport Meditech user requests and first level support issuesProvide first level hardware support - PC's and printersProvide first contact point for telecom issues.

Liaison between IT community and Medical CommunitySupport DTHR end user community

Product and service developmentMarketingCreate and maintain corporate websiteCreate and maintain four separate business websitesSupport Win 98,Win ME, WinXP including server and small networks for three separate business entities

Computer network support, email support, website control and maintenanceOutside sales to commercial and industrial clientsOutside sales to residential clients Inventory control and maintenanceAccounts receivable and payable control for the region

Rendezvous ProjectLiaison between IT community and Retail BusinessManage activities of application installersProvide business and software training to retail business- classroom training and documentationBudget and procure hardware for 800+ locationsTroubleshoot and support all retail locations and internal communityEnsure rollout schedule timelines and rollout advancement

Liaison between end-users and various support teams. Create and remove security profiles for system users including LAN and JDEResponsible for monitoring the email system for errant or inappropriate content.Responsible for support/troubleshooting of Outlook project to Shell Canada EmployeesMaintain and support IT support Web pagesProvide first and second level support to Shell's employees.Acquire working knowledge of and provide training for over 60 software programs.

JAS Project Setup and maintained small business networks with single server and 2-10 PC's on network.Trained users on Accounting and bulk fuel storage management using software packageParticipated in the implementation of a new Agency software package. Responsible for the testing and development of the software as part of a team objectiveDeveloped training documentation and procedures for the end-users.Installed and configured both the hardware and final software package at commercial locations. Provided training to all Agency staff, 35 individual sites and 8 central training locations totally in excess of 200 usersProvided Central follow-up training across the country.Supplied end-user support after the implementation was complete.Accumulated more than 2 years experience living on the road assisting in the daily operation of bulk fuel facilities, retail and wholesaleAlso installed and trained users on the use of Credital and Dunn&Bradstreet softwareCompleted audits of several bulk fuel locations