Lowell Pioquinto Email & Phone Number

Mclean, Virginia, United States

In my first professional internship, I worked in a team of 13 who directly reported to the CIO. I successfully completed a major project organizing the company’s IT cloud infrastructure using Microsoft Azure, creating over 1,000 groups through Microsoft Azure Active Directory for 750+ users. I also led the implementation of a company-wide policy that restricted the use of AI in Microsoft Teams, enhancing data security and earning recognition from the COO for safeguarding the organization. Additionally, I conducted a comprehensive audit of 70+ non-compliant user devices, troubleshooting and resyncing them to align with security policies. This effort significantly strengthened the security of our IT infrastructure and protected critical company assets.

Washington, District Of Columbia, United States

As a promotion from Tech Support I, I successfully handled more than 200 support issues throughout the entire university, leading to smooth operations within the support pod and proud customer satisfaction. I assisted over 50 faculty and staff with different software and system operations, such as recovering previous data and managing hardware assets for employees changing roles or newly hired employees. Additionally, I assisted in the creation of a new system for sorting and triaging support tickets, which saved the support team's work time by over 20 hours per week.

Washington, District Of Columbia, United States

Utilizing my technical skills from my position at the University, I resolved issues with the existing RFID and wireless scanning system, resulting in improved system performance and stability. Additionally, I skillfully assisted in managing store inventory and providing excellent customer assistance, contributing to maintaining stable and efficient daily operations.

Punta Gorda, Florida, United States

As a Busser and Food Runner at Harpoon Harry's, I showcased multitasking abilities and a commitment to excellent customer service. I efficiently cleared and prepped tables, maintaining a clean and inviting dining environment for guests. I actively contributed the to kitchen by assisting in food preparation before service began. Additionally, I maintained ice supplies for the bars and worked with the service team to show fast food delivery, enhancing overall dining efficiency and guest satisfaction.

Washington, District Of Columbia, United States

In my initial role at the School of Engineering, I assisted in over 100 support tickets, covering a range of issues from networking issues, software concerns, and hardware troubleshooting concerns. I provided front-desk technical support to more than 50 students in both the Engineering and Medical schools, where I successfully diagnosed and resolved various academic technical issues, ensuring the system remained highly functional. Furthermore, by using Apporto, I remotely accessed and resolved over 30 faculty and staff issues related to VPN and home networks, significantly minimizing downtime and boosting staff productivity.