• Guided the evolution of Bonsai Paper Co. from an online luxury greeting card & stationery concept launched in 2020 to a thriving brand with our flagship shop at NorthPark Center.• Celebrated inclusion in D Magazine's prestigious Best of Big D list for 2023, acknowledged as the Best Greeting Card shop in the city.• Championed the creation of heartfelt connections through exquisitely crafted paper goods, resonating with customers on an emotional level.• Achieved a commendable 10.83% customer retention rate and consistent month over month growth.• Forged dynamic partnerships with the NorthPark Center marketing team, orchestrating activations and cross-promotions to elevate brand visibility and engagement.• Led the development and execution of comprehensive marketing strategies, seamlessly integrating physical and digital assets for maximum impact.• Pioneered a customer-centric approach that resonates with diverse audiences, ensuring that Bonsai Paper Co. consistently delivers meaningful value.• Prioritized staff development by implementing comprehensive product knowledge training plans, resulting in elevated customer interactions and improved sales performance.• Demonstrated financial acumen by meticulously recording and consistently reviewing profit & loss statements, enabling data-driven decisions to enhance operational efficiency.• Nurtured collaborative relationships with landlords and leasing agents, effectively negotiating favorable lease terms, flexible arrangements, and temporary opportunities to optimize operational costs.• Orchestrated captivating visual merchandising updates, enhancing in-store aesthetics and customer engagement.• Championed proactive inventory management through frequent analysis of product reports, strategically developing and launching promotions that facilitated healthy inventory turnover• Innovated marketing initiatives and designed captivating marketing assets

• Transitioned from a successful high-performing Store Manager role to explore dual management opportunities, demonstrating adaptability and a commitment to personal growth.• Crafting Excellence: Expertly prepare and serve a wide range of beverages with precision, ensuring each cup reflects the hallmark quality of Starbucks.• Dual Management Journey: Seamlessly balanced my dual management role combining leadership experience with hands-on barista skills to contribute to both team growth and operational excellence.• Personalized Service: Leveraged my experience as a Store Manager to engage with customers in a unique way, providing personalized service that embodies the Starbucks ethos.• Community Impact: Continuously engage with the local community, fostering connections and creating moments that uplift individuals' days.• Pursuit of Passion: Maintained an active role as a Barista for the joy of the craft, delivering joy to customers and staying connected to my roots.• District Manager Transition: Departed Starbucks due to scheduling circumstances unrelated to my passion for the role. Navigated a change in direction with grace and resilience.

• Fueled business growth by strategically leveraging business acumen, efficiency, and innovative problem-solving skills to drive multi-million dollar sales figures.• Orchestrated the success of a high-volume store, leading a dynamic team of 40+ partners (employees) to achieve excellence through personalized engagement and skill development.• Nurtured and mentored partners, empowering them to realize and achieve their personal best. Actively engaged in developing their skills and career paths, contributing to a motivated and empowered team.• Transformed into a dynamic brand ambassador, inspiring and mobilizing others to align with the Starbucks mission and values while consistently achieving remarkable results through the collective efforts of the team.• Dual Store Management Expertise: Successfully managed two thriving Starbucks locations, showcasing adept multitasking and leadership skills. Ensured seamless operations, superior customer experiences, and growth in sales across both stores.• Drive-Thru Turnaround: Took the helm of a challenging high-volume drive-thru location, implementing strategic solutions that led to a fully staffed and highly efficient team. Achieved significant improvements in window times and overall customer satisfaction.• Fostered meaningful community relationships by aligning business strategies with community needs, embodying the Starbucks commitment to social responsibility.• Demonstrated excellence in resource management, optimizing store operations, and implementing innovative solutions to achieve operational efficiency.• Established open lines of communication and collaboration across all levels of the organization, fostering a culture of teamwork, mutual respect, and shared success.• Utilized data-driven insights to make informed decisions, contributing to the growth of the store's financial performance and operational excellence.

• Embarked on a developmental journey by accepting a temporary role at Dallas Galleria, under the guidance and support of a dedicated Store Manager peer and District Manager.• Revitalized existing processes and operational standards, fostering a culture of operational excellence and boosting partner morale.• Celebrated successes and promoted a collaborative team environment, resulting in heightened motivation and a more engaged workforce.• Played a pivotal role in expanding the team by successfully recruiting and training over ten new employees, ensuring alignment with the Starbucks Mission and Values.• Demonstrated a data-driven approach to performance improvement, achieving an impressive +16% increase in average store operations score within a three-month period.• Elevated overall customer satisfaction by an exceptional +26% over the course of three months, reflecting an unwavering commitment to delivering outstanding service.• Drove significant growth during morning peak hours, with a remarkable +132% increase in customer satisfaction metrics within just three months.• Demonstrated adept cost management strategies, reducing labor overages by an impactful 4% within a three-month timeframe.• Contributed to the financial success of the store by orchestrating a +3% increase in overall store profit within a three-month period.• Promoted to the role of Store Manager after just three months, a testament to dedication, leadership skills, and the ability to deliver tangible results.

• Orchestrated seamless operations and superior customer experiences as the Dual Store Manager for two vibrant Pressed Juicery locations in upscale shopping centers.• Championed a culture of health and wellness, driving store success by delivering exceptional product knowledge and personalized service to customers.• Hired, led and motivated a high-performing team across both locations, fostering a collaborative environment that promoted individual growth and collective achievement.• Exceeded revenue targets through strategic sales initiatives and effective inventory management, resulting in consistent growth in sales and profitability.• Implemented streamlined operational processes that optimized efficiency and ensured consistent product quality and availability.• Developed and executed local marketing strategies, partnering with neighboring businesses and leveraging community events to enhance brand visibility.• Analyzed sales data and customer feedback to identify trends and opportunities for continuous improvement, resulting in enhanced customer satisfaction and loyalty.• Spearheaded training and development programs for staff, empowering them with the product knowledge and customer service skills needed to excel in their roles.• Cultivated strong relationships with customers, addressing inquiries, resolving concerns, and creating a welcoming environment that fostered brand loyalty.• Collaborated with regional leadership to implement corporate initiatives and maintain brand consistency across both store locations.

• Ranked #1 in sales volume for FY16 and #2 for FY17, showcasing a proven ability to exceed sales targets and lead by example.• Integral part of the relocation team for NorthPark after a record-breaking $1MM+ December, contributing to the successful implementation of the brand's Oxford Street shop concept in North America.• Spearheaded talent acquisition efforts by identifying, hiring, and cultivating a high-performing team. Led the end-to-end recruitment process from initial stages through onboarding and comprehensive training.• Collaborated seamlessly with the social media team to craft engaging content that fueled recruitment campaigns, attracting top talent aligned with our brand's values and culture.• Drove talent network expansion by hosting impactful hiring and networking events within the shop. Cultivated relationships, nurtured a robust talent pipeline, and facilitated connections within the local community.• Effectively communicated daily and weekly financial KPI metrics, leveraging data-driven insights to inform strategic decisions and optimize shop performance.• Elevated staff morale through regular "chat ins," personalized coaching, and constructive feedback, fostering a motivated and engaged team environment.• Analyzed shop operations meticulously, identifying growth opportunities. Developed and executed action plans that streamlined operations, enhancing efficiency and the customer experience.• Prioritized tasks to ensure an exceptional customer experience while providing unwavering staff support and coaching for continuous improvement.• Leveraged downtime for on-the-floor training and development activities, enriching the brand and cultivating a highly knowledgeable team.• Embraced various specialty roles and projects, showcasing adaptability and contributing to the achievement of company-wide objectives.