Lowell Mason Email & Phone Number

London, Gb

London, Gb

Hounslow, England, Gb

Hounslow, England, Gb

Leading a team of analysts and analytics engineers to enable and deliver reliable analytical services to internal and external clients by leveraging data mining techniques and visualisation tools. Key clients included all Heathrow Airlines and Ground Handlers and UKBF.Primarily responsible for leading the build of BI solutions, managing the team roadmap and backlog, to deliver actionable data insights to 10 departments senior leadership. Provide strategic long-term vision through the implementation of repeatable procedures that improved productivity and reduced costs. Created and put into practice new procedures and best practices for both analytics and daily operations.Leading go-to group for finding creative solutions to complex business problems. BI development with emphasis on easily consumable, drill-able dashboard designs powered by robust SQL scripts behind the scenes. Collected and delivered business requirements to engineering to ensure reporting & BI needs were met in the development of both a new data warehouse and proper implementation of Microsoft Azure across Heathrow Operations products.Promoted data governance strategy across the organisation in an effort to align metrics while meeting GDPR compliancy and communicate data changes across reporting, the data warehouse and CRM.

Hounslow, England, Gb

Build strategic relationships with key Customers and Stakeholders to gain interest in delivering win-win solutions aligned with the company vision and mission of 'Making Every Journey Better' for our passengers. Lead and managed a team of 9 analysts during technically extensive changes to transform the way we go about working with multiple stakeholders with Big Data available to us, democratising data is everything to make our teams and the passenger experience better.Conducted the Business Process Review to identify areas of inefficiency and recommend business processes that maximise the capabilities of current systems to meet our company corporate strategy. Managing our annual goal setting process for performance goals and Key Performance Indicators (KPIs), working with leadership and our operational teams.Developed and implemented performance management processes for complex end-to-end Baggage Operations. Producing insightful analysis using state of the art tools (R & PowerBI) clearly identifying areas of focus to enable improvement plans to be rapidly developed and implemented, thus delivering transformational change. Coupling this with leading culture change towards Data-Driven Decision Making to enable real focus making the most of the information available to us.Lead, Inspire and drive collaborative working relationships with all Stakeholders, Customers, Airlines, Third Parties and Functional Areas. Plan, deploy, and lead all lean activities that produced significant cost savings though productivity, quality, waste reduction improvements, and improving business processes. Managed and delivered cost reduction through strategic Continuous Improvement initiatives, which identified over £19m in savings, resolved roadblocks and tracked results. Accountable for a £2.3m budget.

London, Gb

With the freedom to develop the role while meeting the changing business needs. The fluid environment of Terminals 3 and 5 resulted in big data collection and analysis, to develop Lean Six Sigma (LSS) improvement projects and enhancement solutions based on findings, while monitoring as-is performance and mapping the to-be future.- Coordinated multiple improvement projects to deliver business benefit and drive initiatives to meet contractual targets this leading to the successful growth of the business adopting continuous improvement as its culture.- Evaluate production bottlenecks and develop action plans to resolve. Set and monitor performance goals. - Delivered a key long standing improvement which resulted in the business saving £7.6m over 3 years with productivity improvement of 9.6%, First Time Yield of 86%.- Developed VSMs for 8 value streams within the terminals with 8 to 10 kaizen activities identified for each, which were then prioritised. These resulted in over $850,000 in profit improvement savings based on improved productivity, improved quality and in waste reduction.- Produced databases, tools, queries, and reports for analysing, summarising, and root causing board failure data. - Versed in finding patterns and trends in complex, multivariable data sets.- Improved data flow and productivity of the team.

London, Gb

Responsible for building and maintaining a performance management program from the ground up with a Management by Objectives (MBO) focus in order to measure the baggage system performance of the company both broadly and granularly for Heathrow Terminal 3 and Terminal 5.- Collaborated and worked alongside internal and external executives in a clear and professional manner.- Developed a comprehensive understanding of all end to end operations and functions of Heathrow Baggage Operations.- Improved partnership with antagonistic client, who immediately implemented all recommendations- Automated and streamlined reporting processes to reduce bottlenecks and improve efficiency- Provided recommendations to senior management based on detailed analysis demonstrating sound analytical skills and modelling.

London, Gb

Monitor and Analyse processes to ensure maximum availability of the Terminal 5 Baggage Handling System utilising sting knowledge of procedures and processes.Led training and development of new startersTook on the lead in testing new implementations to the system .Use and knowledge of key operational tools SCADA, ODB, SM, IDAHO