Taylor Lowe Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

> Managed a team of other People Operations team members. Responsible for managing the People Operations function, overseeing all people and HR activities including full-cycle recruiting, new employee onboarding, employee relations and discipline, performance management, HR compliance, office management, management of HRIS data, employee offboarding, management of HR SOC2 compliance and audit support, and coordination with employment lawyers.> Acted as the lead recruiter for the organization, recruiting for and closing roles across customer success, services, sales, marketing, engineering, and people operations.> Managed the HR integration and due diligence efforts during an acquisition, including preparation of all new employment contracts, compensation planning, onboarding of new team members, and HRIS and benefits enrolment.

Toronto, Ontario, Ca

> Re-designed and own a new employee onboarding process, standardizing HR activities/tasks to scale, in addition to the development of comprehensive 30/60/90 day ramp plans and schedules. Efforts lead to a significant reduction in ramp time and overall onboarding satisfaction score of 9.3/10 for new employees, up from a previous score of 7.2/10.> Collaborated on a new company-wide coaching and feedback system, researching software, analyzing employee and manager feedback from previous experiences. This led to an updated approach to performance management and talent development, including 360 feedback, focused manager training, structured 1:1 meeting agenda templates, upward feedback and more.> Ensure HR compliance requirements are met, proactively conducting audits of training materials for AODA and OHSA obligations, in addition to other policy and procedural requirements via continuous research of HR trends and changes to employment law.> Actively stepped-up to fill multiple gaps in the business and reduce impact to business operations during a period of rapid change such as a layoff during COVID-19, when everyone was remote; eventually acting as the main point of contact for all HR and P&C needs across the business.> Assisted with preparation of quarterly retrospective sessions, including a deep dive into key talent metrics such as employee retention rates, engagement and satisfaction scores, and feedback from exit interviews; helping inform the team of where to focus efforts quarter over quarter.> Managed and coordinated recruitment efforts for the company intern program, from 5 universities simultaneously; resulting in top-notch hires across Marketing, Engineering, CS, and Sales.> Administered internal employee advocacy program and intranet, including a redesign of how the platform is used and content available to employees; leading to an increase in employee engagement of over 30% and improved employee sentiment surrounding the quality of the platform.

Toronto, Ontario, Ca

> Responsible for data integrity and updating of all employee records in BambooHR, including data audits, change management, and streamlining system updates through CSV files to increase the accuracy of our HRIS for financial planning and ultimately mitigate future human error, which resulted in 0 errors in the previous audit vs approximately 150+ in prior audits.> Core member of the SOC2 Project Team, leading the process to develop a comprehensive onboarding and offboarding checklist, utilizing automated triggers in BambooHR and aligning cross-functionally with HR, finance, IT, and product engineering, which resulted in SOC2 compliance certification and continued integrity audits on a quarterly and annual basis.> Facilitated OKR planning sessions, leveraging an overall understanding of key talent and people analytics, providing input on the strategic direction for the team, and quarterly initiatives for the department.> Developed a comprehensive project and OKR dashboard enabling the team to track and monitor the progress of key people initiatives, that aligned with the business strategy and overall People & Culture mandate.> Acted as the team lead for the administration of our Canadian and American employee health benefits programs, including enrolment, termination, and supporting employees to resolve general inquiries.Acted as a coach for new hires and employees, managing relationships and escalating issues from across the company, allowing for a more accurate pulse on the people, business and culture, which has enabled the company to maintain an NPS/retention rate of >90% during a period of change including a transition to a new CEO and executive team, office move, and layoff.> Supported go-to-market teams for 6 months by temporarily filling a gap on the sales operations team, requiring fast learning of the company’s Salesforce CRM and CPQ instance, to ensure business continued with minimal disruption to customers and revenue.

Toronto, Ontario, Ca

> Developed and implemented a role responsibility and title matrix across the organization, increasing transparency and alignment of every role in the company. This has helped to facilitate career development and promotions of individuals across the CS, marketing, sales, software engineering, and business operations divisions.> Implemented a structured onboarding program and approach for all employees, resulting in quicker and more effective ramp times as well as improved understanding of the company, vision, mission, values, and product from day one, increasing consistency and alignment across the organization.> Completed an overhaul of our company intranet, leveraging expertise of internal graphic and software design teams; increasing transparency and centralization of company-wide resources such as policies and procedures, departmental-frameworks, and access to company templates, to better serve the people, leaders, and company overall.> Developed policy and procedure manuals related to government requirements for accessibility (AODA) and health and safety (OHSA & WHMIS) legislation, as well implementation of 3 comprehensive training programs across the organization, leading to 100% organizational compliance respectively.> Supported the development of the first Influitive Culture Code and rebranding of the company career page, ultimately improving the employee value proposition and supporting team recruiting efforts.

London, Ontario, Ca

> Managed a team of 12 residence staff members, supporting their personal growth as both a student and staff member through bi-weekly 1:1 meetings and regular check-ins; contributing to improved staffing experience, ultimately leading to improved resident experience for first-year students.> During the 2017-18 academic year, I also acted as an interim Residence Manager while the role was vacant. During this year I took on additional responsibilities to ensure my staff were well supported and trained throughout the year, while also managing the daily operations of the residence buildings. During the following year, I was responsible for planning transitional training for the incoming Residence Manager, to ensure they onboarded quickly and smoothly into the role.> Developed a new staff training manual and a week-long training program, in conjunction with other residence leadership, to better support the residence staff team during the year; the project contributed to overall stronger staff performance during the first week of school and program maintenance during significant departmental restructuring at the college.> Developed and modified a variety of new operational procedures to increase overall efficiency for the department, including transitioning several manual tasks into online and automated processes in one central database.> Responded to emergency calls and situations across four residence halls, housing approximately 400 student residents, while supporting front-line residence staff to ensure all residents were safe and policies were fairly enforced and followed.> Acted as main contact and liaison with campus police and emergency services during crisis situations, resolving over 50 high-risk crisis situations.> Acted as a member of the hiring team for three years, conducting both panel and group interviews, ultimately hiring over 40 highly qualified and skilled team members.

London, Ontario, Ca

> Managed a residence floor of 35+ residents, including hosting monthly floor meetings and organizing social and educational events, helping to build a strong floor community; efforts lead to consistently high attendance levels and being recognized with the “Thinking Outside The Box” award for unique and creative programming initiatives.> Responsible for 2-3 on-duty shifts per week, completing nightly rounds of residence halls, and acting as the frontline contact for all issues in residence, ranging from addressing policy violations to supporting students experiencing struggles with personal and mental well-being.> Acted as a mentor to new staff members during my second year on the team, helping to take on additional leadership roles within the department.

London, Ontario, Ca

Honours Business Administration, Business Administration And Management, General

Bachelor'S Degree, Management And Organizational Studies - Policy And Ethics

High School