Worked with SharePoint since 2005, Photoshop and Photo Restoration projects since 2003, had seven years in Service Desk/Call Center, and 3 years in conducting IT training for adults, I bring a diverse and comprehensive skill set to every project I undertake. My professional journey has been defined by a commitment to excellence, innovation, and delivering exceptional results for clients and organizations.As a seasoned SharePoint specialist, I have extensive experience in designing, implementing, and managing SharePoint environments to enhance collaboration and productivity. My deep understanding of SharePoint architecture and administration has enabled me to support and assist over 250K global users. I excel in monitoring and resolving service alerts, managing ServiceNow tickets in accordance with ITSM standards, and collaborating with Microsoft to address critical issues.In addition, I am also very experienced in Adobe Photoshop specializing in photo restoration. Over the past decade, I have honed my skills in bringing old and damaged photos back to life, preserving precious memories for clients. My freelance services include creating custom collages for online, social media, print, and presentations.With 7 years of experience in the Service Desk and Call Center environment, I have developed a strong foundation in providing technical support and customer service. I am adept at using various call center tools and techniques to enhance the customer experience and meet service level agreements.I have also conducted evening basic IT training sessions for adults, sharing my knowledge and expertise to help them advance their technical skills and coming to grips with today's digital-centric workplace.I am driven by a passion for continuous improvement and a dedication to exceeding customer requirements. Whether it's enhancing the functionality of enterprise solutions, breathing new life into treasured photographs, providing top-notch technical support, or educating adult learners, I approach every project with the same level of commitment and enthusiasm. My diverse skill set allows me to bridge the gap between technology and creativity, providing holistic solutions that meet a wide range of needs.
Listed skills include Sharepoint, Sharepoint Designer, Windows, Os X, and 27 others.