Experienced freelance author and illustrator with over 2000 sales on Etsy and 500 positive reviews. Has collaborated with clients in the UK, USA, and Canada. Featured on notable platforms like Cool Mom Picks, fashion and fandom blogs and horror for Halloween. Published works featured on Amazon.

Working for the social enterprise UP-GRADE my daily duties included responding to customer inquiries via phone and email, addressing concerns and providing information. Collaborating with team members to resolve escalated issues and ensure customer satisfaction. Participated in training sessions to enhance customer service skills and product knowledge.

Helped coordinate various events. Worked with teams to achieve project milestones and deliver high-quality experiences for clients.Key Achievements:Wedding:Planned and coordinated a wedding event, ensuring every detail was meticulously managed for a flawless reception.Worked closely with the couple to understand their vision and preferences, creating a customized and memorable wedding experience.Coordinated with vendors, including florists, caterers… Show more Helped coordinate various events. Worked with teams to achieve project milestones and deliver high-quality experiences for clients.Key Achievements:Wedding:Planned and coordinated a wedding event, ensuring every detail was meticulously managed for a flawless reception.Worked closely with the couple to understand their vision and preferences, creating a customized and memorable wedding experience.Coordinated with vendors, including florists, caterers, photographers, and musicians, to ensure seamless execution.Received praise from the couple and their family for the exceptional organisation and attention to detail.Zombie Event:Conceptualised and executed a highly successful Zombie-themed event.Coordinated with actors and instructors to create an immersive and engaging experience.Received outstanding feedback from participants, with a 95% satisfaction rate.James Bond Event:Helped to design and launch an innovative James Bond-themed adventure, featuring spy-themed activities.Managed all aspects of event planning.Enhanced brand reputation and client engagement through strategic partnerships and media coverage.Art Storming Event:Helped to organise an Art Storming event with creative workshops.Successfully integrated art and adventure, providing attendees with an enriching experience. Show less

Working for Motor Safari my duties involved greeting/welcoming guests at the centre, resolving issues, and ensuring customer satisfaction. Handling emails, phone calls and online chats, providing information on our packages and tailoring them to meet client needs, booking itineraries, attractions, hotels and flights, troubleshooting problems, and maintaining a positive customer experience.

Supporting individuals with day to day activities such as time management, writing, proofreading and organisation. Providing remote assistance via phone, email, Teams and FaceTime.

Organised stockroom inventory to maximise space and accessibility.Restocked shelves and maintained product displays to enhance the shopping experience. Steamed clothing to ensure items are wrinkle-free and presentable for display.Contributed to shop aesthetics by assisting in the redesign of the shop window display to attract customers and promote featured products.