Patient Health Navigator
Current• Facilitate access to social services and healthcare services for vulnerable patient populations, ensuring they successfully navigate complex healthcare systems. • Accurately document and manage sensitive patient information using Electronic Medical Records (EMR), Case Management Information Systems (CMISM), and insurance portals. • Serve as a liaison between internal and external customers, including patients/clients and service providers, to enhance patient care and service flow. • Conduct patient/client interactions via phone to identify needs and provide follow-up support. • Perform general clerical tasks, including filing, data entry, and processing paperwork, with attention to detail and confidentiality. • Handle routine and complex inquiries with discretion, ensuring proper escalation when necessary.