Loyal Ricks Email & Phone Number

Provided problem solving, analysis and technical support on business and on-line software issues. Supported client technical departments and specific external users on all aspects of customer reported technical problems or questions during installation, conversations, or complex data issues. Dealt directly with customers to ascertain problems and assist in resolving them to maintain strong customer partnerships. Troubleshoots problems and contacts other technical groups for consultation as required. Documents system defects and appropriately and proactively communicates resolve or next steps to achieve resolution.

Supports client technical departments and specific external customers or users with the identification and resolution of reported technical problems or questions during installation, conversations and execution and arrive at usable resolutions involving complex data issues. Interfaces directly with customers to ascertain problems and assist in resolving them to build and maintain strong customer partnerships. Proactively troubleshoots problems and contact other technical groups for consultation as required. Verify and documents system defects and systemic concerns. Demonstrate expert proficiency and systemic comprehension, using appropriate tools, platforms, and languages. Supervise team participants and processes that will impact outcome. Initiates next steps when required and assumes responsibility for decisions that impact project and team goals. Lead and manage concurrent assignments and resources. Provide input to performance evaluation for junior personnel.

Provided problem solving, analysis and technical support on business and on-line software issues. Supported client technical departments and specific external users on all aspects of customer reported technical problems or questions during installation, conversations, or complex data issues. Dealt directly with customers to ascertain problems and assist in resolving them to maintain strong customer partnerships. Troubleshoots problems and contacts other technical groups for consultation as required. Documents system defects and appropriately and proactively communicates resolve or next steps to achieve resolution.

Formulated business solutions and define requirements for technical teams. Provide project status updates and escalate issues to management. Assist with implementing improved standards, processes or procedures. Assist in managing expectations of internal and external clients. Gather and analyze business requirements and define them for technical teams. Provide project status updates and appropriately escalate issues. Assist with implementing processes, standards and procedures. Identified gaps between internal plans and external expectations. Assisted in ensuring projects adhered to completion timeline and budgetary projections. Lead product configuration, financial configuration, translation for conversion interfaces.