Digital Business Analyst
Current- Implemented MFA for the life insurance client portal.- Designed and integrated MFA solutions with IT and security teams.- Developed UAT plans and provided training.- Implemented Microsoft Dynamics CRM for brokers.- Customized and deployed CRM software with vendors and internal teams.- Developed training materials and conducted workshops.- Launched a website for SFDR compliance.- Ensured regulatory requirements with compliance, marketing, and IT teams.- Monitored website analytics for continuous improvement.