I have the privilege of working with organizations to create amazing experiences for all of their stakeholders.

Purpose Project exists to help individuals find and realize their life's purpose.

I've spent my entire career helping companies leverage the voice of their customers to create a competitive advantage. I've helped large global companies create their customer experience (CX) strategy and I have worked at one of the largest health insurers helping them understand their members. It wasn't until I joined Authenticx when I realized we, CX professionals, are doing it wrong. Today, I help healthcare leaders realize a more effective way to understand the authentic customer journey for purposes of simplifying healthcare, improve health outcomes, and deliver business outcomes.

Leads a team of market insight strategists who support the Anthem enterprise with relevant and actionable information. Focused on creating a single-source for Voice of Customer and connecting Anthem employees to customer sentiment. • Quickly integrates and acclimates to changing business environments. Within a short period of time has generate significant accomplishments. • Promotes the engagement and development of five high-performing business professionals, ensuring the delivery of high-quality and actionable insights, and promoting a positive and attractive work environment. • Led the departments 2019 strategic planning process and quarterly action plans.• Designed, implemented and actively guides Anthem’s Voice of Customer platform governance committee focused on creating a single-source of customer intelligence and delivering relevant customer insights across the enterprise.• Developed resource management processes and metrics to equip management with the information needed to manage its resources. This includes creating new routines and behaviors within the team. • Creates and supports Anthem’s Voice of Customer publication, which is focused on connecting Anthem associates to customer feedback. • Actively participates in a closed-loop process for Anthem’s marquee customer relationship program.• Practices what Anthem preaches by actively listening to our business partners and implementing improvements to deliver more value through market research.

Leslie led Walker’s customer experience strategy, design, and implementation. Her responsibilities included coordinating customer listening activities, leading research initiatives to help B-to-B companies create a competitive advantage, and coordinating Walker’s B-to-B Customer Experience Summit. She is most proud of her ability to turn conceptual projects into reality. She’s the person you can rely on to get things done. Other areas of focus are Innovation, Commercialization, Corporate Culture, and Leadership Development.

• Focused on employee engagement, recruitment, on-boarding, and professional development for mid-level consulting services staff. • Increased employee loyalty within the group. • Managed utilization targets while exceeding customer expectations.

• Designed, implemented, and trained users on Walker’s software applications. • Translated business requirements into technical specifications for Walker's application development group.• Worked with Fortune 500 companies to deliver technology solutions that help them exceed customer expectations.

• Designed research solutions to address customer business issues.• Performed the role of project manager; responsible for maintaining project timelines and delivering high quality solutions.