-Assists and maintains a cohesive dining and shopping experience at a multi-focused design-forward and community centric shop in Baltimore, Maryland.About good neighbor:good neighbor was founded in 2019 by Shawn Chopra and his wife, Anne Morgan, with the goal of a seamless, multi-touchpoint retail concept built around combining a shared love of design with their immigrant culture of abundant hospitality. good neighbor goes above and beyond for their guests in all areas; food & drink—anticipating and curating the needs of each guest; retail—fostering awareness and education around our brand partners’ thoughtful products; and as a community-led ‘third space’— sparking creativity and conversation around art, design, fashion, music, and film. good neighbor provides an immersive, shoppable experience across its cafe + shop, greenhouse and guesthouse where hospitality and exceptional guest experience is paramount.

-Assists new cannabis businesses in crafting comprehensive cannabis retail training guides that prioritize cultivating empathetic customer service skills, fostering leadership development, and establishing robust operational SOPs.

- Oversaw the transition of the dispensary team to a new cannabis company.- Strategically managed operations for optimal guest experiences and team work-life balance.- Cultivated a culture of trust, patience, and effective collaboration, resulting in improved team dynamics.- Oversaw daily dispensary operations and adapted strategies to meet evolving dispensary regulations.

- Led a team through regulatory changes and an acquisition, fostering open communication during periods of uncertainty.- Strategically manages operations for optimal guest experiences and team work-life balance.- Cultivates a culture of trust, patience, and effective collaboration, resulting in improved team dynamics.- Oversees daily dispensary operations and adaptes strategies to meet evolving dispensary regulations.

- Developed and implemented a sales tracker, driving data-informed sales strategies.- Assisted in managing employee schedules, training, and performance reviews.- Collaborated with the GM to motivate the team, exceeding sales goals.- Managed inventory through Maryland's seed-to-sale system and MMCC One Stop electronic verification system.

- Utilized METRC for accurate cannabis inventory tracking and compliance.- Processed deliveries, maintained compliance, and fulfilled patient orders.- Proficient in LeafLogix backend and POS systems, ensuring accurate inventory.- Conducted regular inventory counts, ensuring accuracy and compliance.

- Provided exceptional customer service, educating patients on medical cannabis.- Managed patient documents and processed orders with precision.- Played a key role in inventory management and maintaining accurate dispensary menus.

- Coached and motivated employees, improving product knowledge and sales.- Analyzed business trends to maximize sales and enhance customer service.- Managed inventory, visual merchandise, and store opening/closing.

- Ensured excellent customer service and product knowledge.- Managed inventory, visual merchandise, and store operations.- Analyzed business trends to optimize sales strategies.

- Served as a primary point of contact and managed administrative processes.- Organized faculty events and workshops, handled data analysis.- Facilitated student focus groups for curriculum and pedagogical feedback

-Coached employees, organized contests for enhanced engagement with products.-Conducted weekly performance discussions, developed Individual Development Plans.-Strengthened product knowledge for improved customer service.-Implemented visual merchandise as per plan-o-grams, adapted as needed.-Managed inventory processing and daily audits.-Analyzed sales trends, devised strategies for optimal results.-Delivered excellent customer service.-Handled store opening and closing duties.