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As a Product Manager at Centene, I lead the Product Roadmap, architect, execution of the Data, Analytics & Insights team for the AWS Telephony systems. I have a Bachelor of Science degree in Computer Engineering/Management Information System from Prairie View A&M University, where I gained technical and analytical skills that enable me to solve complex problems and communicate effectively with diverse teams.I have over eight years of experience in Product Management, working with various organizations such as iHeartMedia, USAA and Centene. I have launched and improved digital products across web, mobile, cloud, and telephony platforms. Some of my notable career achievements are:- Saving $50 million in lost or abounded products by launching a new hybrid Anti Money Laundering Infrastructure- Increasing the user retention rate by 25% by introducing a new feature for radio station scheduling- Developing a customer feedback & insights report that influenced the decision for roadmaps across the enterprise. I have acquired multiple certifications in areas such as SQL, Scaled Agile Framework, and Decision Support Systems. I am also a DJ and a mentor, and I enjoy connecting with people and sharing my knowledge and experience. I am always looking for new opportunities and challenges that will help me grow as a Product Manager and a leader.Skills: -Amazon Web Services (AWS)-iOS-Scrum -Product Development-Data Driven Decisions-Continuous Delivery-Scaled Agile, Inc SAFe 5.0 Product Owner/Product Manager Certified-Enterprise Software-Customer Insights-Product Roadmap-User Experience (UX)If you need to reach me, email me at PatrickLGray6@gmail.com.
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Technical Product Manager, Digital Consumer ServicingBank Of Oklahoma Sep 2024 - PresentTulsa, Ok, Us•Conduct user research, create technical design and write Press Release/Frequently Asked Questions (PRFAQS) to distill the research into requirements for engineering delivery. • Created Epics and User Stories for Debit Card features on digital platforms to guide development team.• Developed business cases to drive innovation and enhance customer experience on digital platforms.Communicate product status to all partners and stakeholders. -
Product Manager, Telephony Modernization | Data, Analytics & InsightsCentene Corporation Jun 2023 - Jun 2024Saint Louis, Mo, Us● Initiated crafting the vision, objectives, roadmaps and Key Performance Indicators(KPIs) for the Data, Analytics & Insights team to align with Strategic themes. ● Led the strategic migration of Contact Center reports to PowerBI, aligning with the enterprise-wide upgrade of telephony systems to AWS Connect, enhancing support capabilities for 68 million customers and improving data-driven decision-making.● Orchestrated seamless data flow from diverse sources to backend data warehouse. -
Lead Product Manager, Programming And PlayoutIheartmedia Jul 2021 - Mar 2023New York, Ny, Us• Built stakeholder confidence by coaching the Product Owners for 2 DevOps Teams in writing stories, and managing the backlog.• Launched $25 million dollar real estate saving initiative by developing roadmap for new Cloud based Programming and Scheduling system for 800+ radio stations.• Created Product Manager on-boarding and triage process to minimize churn over requirements and injects.• Interviewed 10+ Sport Radio Producers to launch new feature to easily display overlapping playlist for a radio station and reduce the likelihood of working overtime for sport board operators.• Planned the release of infrastructure changes on 800+ radio stations and 1200+ digital stations. -
Digital/Technical Product Manager, Enterpise InfrastructureUsaa Oct 2019 - Jul 2021San Antonio, Texas, Us• Saved $50 million in lost or abounded products by launching new hybrid Anti Money Laundering Infrastructure by collaborating with Federal Regulators and internal stakeholders on requirements. • Decreased the number of customers having to receive hijack from update to infrastructure from 8% to 1% by prioritizing features in the roadmap.• Developed a customer feedback report that visualized key metrics and trends for Dotcom and Mobile(10 million+ monthly sessions) presented report to senior management and influenced the decision for roadmaps across the enterprise. • Identified bottlenecks in the newly redesigned website and conducted an in-depth analysis that kept KPI from dropping from 10% a month to 1% a month. -
Digtital Product Manager, Mobile ChannelsUsaa Jun 2015 - Oct 2019San Antonio, Texas, Us• Won Forrester “Best in Class” in 7 categories in 2018. • Wrote User Stories for development team and collaborating with business stakeholders that ensured 90% of commitments were met.• Performed “Guerilla” User testing on 50 customers to determine likelihood of adoption in market.• Counseled other business areas on iOS Best Practices to improve likelihood of reaching metrics.
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Undergrad Research Assistant, Electrical And Engineering DepartmentPrairie View A&M University Sep 2014 - Dec 2014Prairie View, Tx, UsCreated Technical Documentation and Product Documentation on system based off of my research.Designed and created a working prototype of database system.Trained 4 others in how to use the system for usage.Presenting finding at Scientific Conference -
Digital Channels Intern, MobileUsaa May 2014 - Aug 2014Monitor and evaluate voice of member regarding mobile platforms (75,000+ monthly active sessions)Developed a customer feedback report that visualized key metrics and trends on Mobile Platform and influenced the decision for roadmaps across the enterprise.
Patrick Gray Skills
Patrick Gray Education Details
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Prairie View A&M UniversityComputer Engineering/Management Information System -
Stafford High SchoolHigh School Diploma
Frequently Asked Questions about Patrick Gray
What company does Patrick Gray work for?
Patrick Gray works for Bank Of Oklahoma
What is Patrick Gray's role at the current company?
Patrick Gray's current role is Technical Product Manager.
What is Patrick Gray's email address?
Patrick Gray's email address is pa****@****nel.com
What is Patrick Gray's direct phone number?
Patrick Gray's direct phone number is +183293*****
What schools did Patrick Gray attend?
Patrick Gray attended Prairie View A&m University, Stafford High School.
What are some of Patrick Gray's interests?
Patrick Gray has interest in Musicman Productions, Connect To Thrive, Trl Productions, Books, Alpha Den Ecom Llc, Rocket Lawyer, Mexican Restaurant, Black Men In Business, Community, Arts And Entertainment.
What skills is Patrick Gray known for?
Patrick Gray has skills like Leadership, Microsoft Office, Analysis, Management, Windows, Public Speaking, Databases, Customer Service, Research, Program Management, Event Planning, Social Media.
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