Luis Pavon Email & Phone Number

Scotts Valley, ca.

• Supporting all systems and desktops that provide mission-critical business services; Monitoring system health and performance; and analyzing, troubleshooting and repairing reported system, desktop and application.
• Installing, configuring and maintaining hardware and software for multiple offices and/or locations
• Maintaining and monitoring anti-virus, anti-malware, and anti-spam solutions; and takes steps to identify, troubleshoot and resolve security vulnerabilities
• Taking first level issues/requests for hardware, software, networking and other computer related technologies received via telephone, voicemail, e-mail, electronic ticket system and from walk-up customers; triaging.
• Creating and maintaining documentation for all processes and procedures.Assists with server and network support and upkeep
• Maintaining, monitoring and troubleshooting the operation of the organization’s networks, intranet and internet connectivity

Prunedale, CA

*Providing all levels of technical support for end users.* Move, add, and change computer, phone and related hardware throughout several offices.* Develop, test, and deploy workstation images for customers* Troubleshoot and resolve technical issues and document status/resolutions within help desk system.* Communicate with end users about problem resolution.

San Jose, California

Provided first contact point via email and telephone for all internal system/technology problems and request incidents with distributed hardware, and software. Provided daily Technical Support on enterprise applications in a Microsoft Windows environment including support for Citrix VPN.Problem solving and direct support to approend users for computer.

• Provided first contact point via email and telephone for all internal system / technology problems and request incidents with distributed hardware, and software.
• Provided daily Technical Support on enterprise applications in a Microsoft Windows environment including support for Citrix VPN.
• Administered Active Directory / Exchange email accounts, phone support for traveling / field users (including all RAS services ** dialup and VPN).
• Purchased, replaced, or upgraded wireless devices as well as LAN line VOIP phones, Blackberry device, and BES Server

Providing all phases of helpdesk/desktop support, as well as configuring, installing and administering key network components. Re-imaging new Pc’s as well as installing them at new remote sites. Assisting International users in Spain, Europe, Mexico, and other foreign countries on new computer Installations, and configurations.

Responsible for customer support of SSCS Hardware/Software in the field, assisted customers with all problems encountered in their daily use of SSCS products. Problem solving and additional training with customers when necessary to support SSCS software. Customer support in two types: those problems which would be solved online, and those problems which.

On-site Computer Technician fully qualified to troubleshoot all types of hardware, software, and networking issues. Specialized in Laptop/ PC Repair Data Recovery, Internet Security, Virus Removal, Network Monitoring, Wireless Networking, Email Integration, and VPN/Firewall Hardware Installation and configuration.

Providing computer consulting, assisting Network Specialist in computer upgrades; Installation, office application upgrades, Windows upgrades, Tape Backup system, Providing tech support for 6 remote offices, traveled to remote offices and connected offices remotely to the corporate office via Citrix metaphrame on thru DSL, Point of contact for Alarm.