Lalantha Peiris Email & Phone Number

New South Wales, Australia

Macquarie Park, New South Wales, Australia

Canberra, Australia

Canberra, Australia

Manage incidents from low to high-severity across the entire problem life-cycle in accordance with resolution and restoration with in SLA for over 40 Government, Telecommunication, Commercial, Airline, Banking, Mining and IBM internal clients through out Asia Pacific region.Produce proactive reports, trending analysis, service level reporting, process consultation & application of ITIL best practice. Co-ordinate incidents requiring multi-vendor engagement. Drive effective and efficient Incident Management process to ensure timely service restoration and resolution of incidents. Oversee support teams compliance with the Incident Management process. Manage and escalate to third party vendors for specified incidents. Maintain close contact and communication channels with the Incident Management SME to ensure high quality service requirements are met. Analyse process metrics to identify and recommend improvements, improve productivity and increase client satisfaction. Inform decision makers regarding selection and support of process improvements/management and establishment of standards and performance metrics. Assisted Service Delivery Manager to resolve issues and needs of the client. Conduct incident management trend analysis within the supported production environments. Follow up on incident records that do not meet quality standards to prevent recurrence. Determine if root cause analysis is required and initiate Problem Management. Apply Information Technology Infrastructure Library (ITIL) framework. Complete executive summaries for all severity 1 and severity 2 Report. Training Staff local and overseas. Worked on Midrange (AS400, AIX) , Mainframe, Network. Hardware, Database, VM Ware, Software and application based problems.

Sydney, Australia

Working at William Rose school for children with special needs as School learning support officer.Working with children with Visual, Speech and hearing impaired, autism and physical disabilities.Helping children with all learning activities, computer base teaching, all other daily requirements (Tube feeding, medication), administrative work in classroom

Sydney, Australia

Manage incidents from low to high-severity across the entire problem life-cycle in accordance with resolution and restoration with in SLA for over 40 Government, Telecommunication, Commercial, Airline, Banking, Mining and IBM internal clients through out Asia Pacific region.Produce proactive reports, trending analysis, service level reporting, process consultation & application of ITIL best practice. Co-ordinate incidents requiring multi-vendor engagement. Drive effective and efficient Incident Management process to ensure timely service restoration and resolution of incidents. Oversee support teams compliance with the Incident Management process. Manage and escalate to third party vendors for specified incidents. Maintain close contact and communication channels with the Incident Management SME to ensure high quality service requirements are met. Analyse process metrics to identify and recommend improvements, improve productivity and increase client satisfaction. Inform decision makers regarding selection and support of process improvements/management and establishment of standards and performance metrics. Assisted Service Delivery Manager to resolve issues and needs of the client. Conduct incident management trend analysis within the supported production environments. Follow up on incident records that do not meet quality standards to prevent recurrence. Determine if root cause analysis is required and initiate Problem Management. Apply Information Technology Infrastructure Library (ITIL) framework. Complete executive summaries for all severity 1 and severity 2 Report. Training Staff local and overseas. Worked on Midrange (AS400, AIX) , Mainframe, Network. Hardware, Database, VM Ware, Software and application based problems.

Sydney, Australia

AIX system user security administration. Developed and implemented a process for AIX system user ID revalidation process.

Sydney

• Monitor system performance and activities across Midrange Platforms (AS400 & Unix) and identify any potential problems and take action to resolve problems. • Perform daily system activities as documented.

Sydney

• Perform and monitor batch jobs for PSBS,AADF,WADF,WIAS, Unit Trust, Money Market, Deposits, Bonds & Semis, Fixed Interest, RAPID and AURA.• System monitoring and correct action of alerts.• Problem diagnosis and resolution/escalation• Implement Infrastructure and Application Changes• Hardware maintenance and faulting

Sydney, Australia

• Customer Service• Problem Resolution• Process Improvement (Document Maintenance)• Skill Improvement• Staff Training

Sydney, Australia

• Customer Service• Control the operations of the Direct Entry System• AAS Account reconciliation system• Electronic Interchange Merge System• Electronic exchange transmission system• Update of procedures and manuals• TQM projects• Help desk functionality to all WBC areas, other financial institutions and customers• Problem diagnosis and resolution/escalation

Sydney, Australia

• Worked as a Proof Operator at Sydney Proof Processing Centre- Cheque clearance.