Social Media Manager (Olive Garden)
Orlando, Fl, Us
Built the company's first-ever social team, focused on delivering brand relevancy through creative storytelling, best-in-class community engagement and efficient brand awareness via paid social campaigns. Developed and executed holistic and channel specific strategies for Facebook, Instagram, Twitter, Snapchat, YouTube, and Review Sites (Google, Yelp, TripAdvisor).Directed a annual paid social media budget in partnership with media planning/buying agencies to deliver always-on, promotional and real time campaign.Amplified family-oriented campaigns and partnerships including United States Youth Soccer League (#ScoreOG), Boys & Girls Clubs of America, Take Our Daughters and Sons to Work Day, Little Italy (in-restaurant arts/crafts/activity program for kids), Mom Blogger/Influencers (Mom 2.0 Sponsorship).Directly managed earned and paid influencer relationships spanning macro, micro and mini influencer tiers, including research, analysis and selection, contract negotiation and ongoing relationship management.Consistently participated in on-brand, relevant, social media trends and pop-culture moments. Partnered with internal and external resources to develop creative concepts that uniquely tied the brand into the moment to increase brand awareness and brand relevancy.Developed all social content leveraging in-house and external partners (150+ pieces / month), managing photo and video shoots to deliver compelling, digital engagement moments that emotionally connect the guest— turning fans into customers.Delivered paid and organic social media reports to leadership featuring both quantitative and qualitative insights, with actionable direction.Collaborated with cross-functional teams (internal & external) to build relationships and identify opportunities to deliver strong results/ROI.Produced best-in-class processes for all aspects of social media execution, with information documented in digital playbooks and rolled-out via interactive training sessions