Laura Flaquer Email & Phone Number

Distrito Nacional, Dominican Republic

- Developed and executed social media campaigns to boost brand visibility and customer engagement.- Analyzed performance metrics to refine content strategies and improve overall campaign effectiveness.- Managed editorial calendars and coordinated with cross-functional teams to ensure consistent messaging across all platforms.- Conducted competitor analysis to identify opportunities and differentiate the brand in the market.- Designed and optimized email marketing campaigns to increase open rates and conversions.- Collaborated with graphic designers and video producers to create visually compelling content.- Implemented SEO best practices to enhance online visibility and drive organic traffic to digital platforms.- Assisted in the development of paid media strategies, including budgeting, targeting, and ad creation.- Monitored audience feedback and engagement to inform future content and improve customer experience.- Provided insights and recommendations to senior management based on data-driven analyses and market research.

Santo Domingo, Distrito Nacional, Dominican Republic

- Identified and implemented process improvements to enhance service efficiency and customer satisfaction.- Assisted in developing standard operating procedures to ensure consistent handling of customer inquiries and issues.- Monitored team performance through regular assessments and provided constructive feedback to support growth and development.- Managed escalations and complex customer cases to ensure swift resolution and maintain client trust.- Facilitated team meetings to communicate updates, share best practices, and address any challenges affecting service quality.- Created training materials and resources to support ongoing learning and development initiatives.- Analyzed customer feedback to identify trends and opportunities for improving service delivery.- Coordinated with other departments to streamline processes and enhance the overall customer experience.- Developed incentive programs to motivate staff and recognize outstanding performance in customer service.- Acted as a liaison between frontline associates and management to address concerns and improve team morale.

Bachelor'S Degree, Clinical Psychology

Grade On Events Management, Radio And Tv, Communication And Media Studies