Laura Forde Email & Phone Number

Dubai, United Arab Emirates

Dubai, Uae

Redpath Partners is a recruitment business that focuses solely on providing services to Property and Construction clients and related industries. With offices in Australia, Asia, UK, North America and the Middle East our ethos of partnering at all levels brings a unique sense of value and recruitment professionalism to the property and construction industry.

Dubai, United Arab Emirates

Laura joined Omnicom Media Group as a receptionist immediately after arriving in Dubai, daily responsibilities include,• Oversee and supervise all duties performed by all front desk and delivery employees,• Accountable for maintaining and monitoring that all employees follow proper cash handling procedures,• Manage reception inbox and phone queries,• Weekly and Monthly reporting,• Manage events calendar,• Monitor and maintain proper front office operational supplies,

County Meath, Ireland

Laura joined Knightsbrook Hotel in April 2015, head hunted to join the Front Office Department as a Front Desk Clerk, within 9 months Laura was promoted to Front Desk Supervisor and after another 6 months promoted to Hotel Reception Manager. Key responsibilities include,• Oversee and supervise all duties performed by all Front Office employees,• Ensure that all Front Office employees are posted at their stations at posted time,• Ensure that all Front Office employees complete their essential duties before their departure,• Accountable for maintaining and monitoring that all employees follow proper cash handling procedures,• Manage reception inbox and phone queries,• Preparation of invoices and fee collections,• Weekly and Monthly reporting,• Manage events calendar,• Monitor and maintain proper Front Office operational supplies,• Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques,• Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees,• Accountable for meetings and coming in under payroll and expense budgets,• Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential ,• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.,• Maintain cleanliness and organization of back office and front desk.

County Meath, Ireland

Responsible for overall management of the reception area, providing exceptional customer service to visitors and staff, duties included, • Greet, register, and assign rooms to guests,• Verify customers' credit, and establish how the customer will pay for the accommodation,• Keep records of room availability and guests' accounts, manually or using computers,• Prepare bills, collect payments, and make change for guests,• Perform simple bookkeeping activities, such as balancing cash accounts,• Issue room keys and escort instructions to bellhops,• Review accounts and charges with guests during the checkout process,• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers,• Transmit and receive messages, using telephones or telephone switchboards,• Contact housekeeping or maintenance staff when guests report problems.

County Meath, Ireland

First formal point of contact for visitors arriving on the estate, duties included:• Welcome and greet guests as they arrive• Estimate wait times for guests• Monitor guest waiting list• Regularly check the reservation book for next bookings• Answer customer’s question accurately• Make contact with guests as they leave• Assign tasks to the estate personnel for smooth guest interactions • Ensure that guests are being attended to• Schedule reservations in advance for guest• Ensure that all guests requirement are timely met• Introduce estate personnel.