Ovolo Hotels is an independent hotel and serviced apartment operator providing effortless living through award-winning interior designs, all-inclusive comforts, focused personal services and cutting-edge in-suite technology. Ovolo currently owns and operates five hotels and one Serviced Apartment in Hong Kong and 3 hotels in Melbourne and Sydney Australia.Ovolo Woolloomooloo has just relaunched after an extensive refurbishment and rebranding, continuing the Ovolo journey as an innovative provider of cool living spaces and bright ideas.My focus revolves around ensuring that Guest Experience is paramount with my team, ensuring that they are receiving enough information and support to deliver that experience; focusing on driving revenue through Front Office upselling initiatives and ensuring that the team are growing their skills to continue improving.

My role requires me to be attentive to all aspects of a guests stay, ensuring that the service delivered by the Front Office team is excellent. This includes the pre-arrival, guest stay and follow up.My work is focused on ensuring that guests have a seamless stay and any issues are resolved quickly and satisfactorily, maximising revenue for the hotel and minimising waste.I am also focusing on training and development, ensuring that the team receive the support needed in order for them to succeed.

I continued on from my Housekeeping secondment and moved into Front Office.I was stretched by stepping directly into the role of Duty Manager and was given many opportunities to deal directly and resolve guest issues.The challenging role enabled me to build on my knowledge of Front Office operations and with many opportunities to lead and develop myself and others.I was able to assist in driving Front Office Upselling and drive great guest experience results.

I started my time at the Crowne Plaza Surfers Paradise on a one month Housekeeping secondment.The department was in a transition period and I was placed as the acting Housekeeping Manager.During my time in the department I was responsible for for the department's operation and ordering.I assisted in the hiring and planning the on-boarding of new colleagues as well as the coaching of team members.I was able to provide insight for the incoming Housekeeping Manager as to the current needs and potential solutions for the department.

My time as an IHG Future Leader at the Holiday Inn Cairns gave me a number of great opportunities to develop in the Food and Beverage department. I was fulfilling the role of a restaurant supervisor and as such, was able to continue to develop my skills in the providing of Food and Beverage services as well as the managerial requirements of the role.

My position as a Guest Experience Specialist allowed me to interact with guests in a number of different ways due to the changing nature of the job and hotel. I was primarily Front Office oriented; whether that be as a receptionist, checking people in, making reservations; or as a concierge porter, parking guest's cars, assisting them with luggage or restaurant and activity bookings. My position also covered restaurant and bar operations both in the buffet breakfast and a la carte lunch and dinner in Crowne Plaza Newcaste's fine dining restaurant.

The ACYA is an organisation run with the purpose of creating greater opportunities for Australian and Chinese young people. This is done through the furtherance of the ACYA goals based on the three pillars of the ACYA. These are Careers, Education and Person-to-Person social interactions.As chapter President at the ACYA University of Newcastle, I was responsible for managing the executive team, coordinating events in the three pillars of ACYA and communicating with the ACYA national executive and other chapter presidents.ACYA at Newcastle was in its first year and ran events such as: career building seminars with the focus on "Career and Educational Opportunities in the Asian Century" with speakers from the Australia China Business Council, as well as a weekly Language Club where Australian and Chinese people could come to learn more about each others language and culture.