Luis Pinheiro Email & Phone Number

Luis Pinheiro has a large experience at Callcenter Banking Industry as a technical, developer and database administrator.His academic background is related to economics and enterprise management. He is specialized in Small Business Enterprises. He is a Financial Management invited trainer at Escola de Hotelaria e Turismo do Porto due to his financial management skills. He is a certified trainer with an active CAP – Certificado de Aptidão Profissional. He has skills at Callcenter Administration and Development, certified by Altitude University, and some courses regarding HTML, XML, ASP, JavaScript and Visual Interdev scripting languages. His core is Altitude Campaign Development (using Altitude Script Language integrated with SQL Databases) and Altitude Administration (administrating and applying Altitude preventive patches)Since 2001 Luis is collaborating with HomeBanking Team, managing the Transactions IVR Auto-Attendant and personal attendant Callcenter solution. Since 2005 he has been taking the Collections Callcenter IT Management.Banif Grupo Financeiro Callcenter had ISO 9001 certification at 2006, all the campaign development has been certified; Luis had the IT developing and database administration responsibilities. Since Dec 2007 Luis has the entire Banif Grupo Financeiro Callcenter IT Administration responsability, managing 3 operational teams (Technical, Controller and Quality Control teams)Since 2016 Luís is part of the SantanderTotta CallCenter Managing Team.At 2018, he started a new position at Santander Digital HUB, at Digital Channels.Specialties: • HTML, XML, ASP, JavaScript, Visual InterDev• Altitude Software uCI 6.1 Administration & Developer • Altitude Software uCI 7.5 Administration & Developer• National and International Policies Course to combat money laundering and terrorist financing (2008) - www.fatf-gafi.org

Listed skills include Databases, Team Management, Microsoft Sql Server, Call Centers, and 15 others.