Customer Support Engineer
CurrentSupporting the cranio-maxillofacial (CMF) team, supporting the initiation, design, production, delivery, and performance of patient specific surgical solutions that utilize Materialise software and 3D printing technologies. Act as main liaison between Materialise clinical engineering/production teams, J&J DePuy Synthes sales representatives, and medical professionals. Use phone and email communication, Microsoft teams/outlook, and various databases to manage large influx of sensitive information and ensure timely delivery of products for surgery. Manage hundreds of CMF patient cases at a time, collecting, organizing, and performing quality checks on incoming data and physical deliverables to promote efficient case flow. Also resolve any disruptions in case flow and any issues/complaints from customers.
