Lacey Pope, Mba, Cae Email & Phone Number

Harrisburg, Pa, Us

Pittsburgh, Pennsylvania, United States

Provides oversight of strategic and operational management processes for ONSE and the IS Department

Pittsburgh, Pennsylvania, United States

Troubleshoots production issues, works with development teams to resolve issues and develop new enhancements. Responsible for all technical aspects on projects, from ensuring requirements meet expectations for development to deployment.

Pittsburgh, Pennsylvania, United States

Responsible for leading customer implementations of technical solutions at the institution level and serving as the point of contact for clients using ONS products and services.

Pittsburgh, Pennsylvania

 Leads a department of 7 in meeting the organization’s strategic and operational goals as it relates to member and customer relations. Leads in the strategic oversight of the organization’s network of 213 chapters, the programs and services offered to over 2,200 student members, and the service provided to the over 36,000 oncology nurses who call ONS their professional home. Sponsors and/or participates in over a dozen cross-departmental projects. Spearheaded the conversion of the ONS chapter dues structure to meet the needs of a diverse membership by allowing for a more customized member experience.  Transformed customer service by optimizing the phone systems menus and functionalities and consolidated incoming customer service requests across the organization, leading to an increase in the availability of live support by 30%, a decrease in weekly voicemails by 75%, and an increase in customer satisfaction by 10% within the first year.

Arlington, Va

Maintained all Membership Manager responsibilities in addition to the following: Influenced a 40% increase in overall membership for the association Launched membership webinar series for new and seasoned members Led the conversion from paper membership packets to digital packets and developed a new membership recruitment brochure to save on printing and mailing costs and staff time Managed staff and trained upper management during staff transitions Developed budget for the membership department and produced annual dues invoices Led or assisted in the marketing strategy for the membership department and the association at large, including the marketing of membership to prospective members and new products and services to existing members Created documents and presentations for association board meetings and presented at all association meetings throughout the year

Arlington, Va

 Administered all member service programs and responded to incoming inquiries regarding AUPHA membership issues for the association's institutional and individual members Provided exceptional customer service to all members to ensure member satisfaction Achieved annual recruitment goals, helping to grow membership and revenue by more than 50% Maintained a consistent retention rate of 95-98% in program membership Managed the Undergraduate Certification Review process in its entirety for ten to twelve programs and overseeing at least fifty member volunteers, annually. Assisted in the transition from paper to electronic self-study submissions for the Undergraduate Certification Review process Assisted in the oversight of the revisions of undergraduate program certification review criteria

Arlington, Va

 Scheduled appointments for the 2008-09 Winston Health Policy Fellows at numerous organizations in both the public and private sector, as well as on Capitol Hill Assisted with the nomination and selection process of all prizes awarded by the association Provided general administrative support to the President & CEO

Pittsburgh, Pa

 Spearheaded local office's transition from paper-based office to electronic filing and tracking system Implemented an organizational system on excel to track the progress of applications and client communication Coordinated compliance and licensing requirement for 10-15 representatives Maintained client correspondence through quarterly mailings, email, and phone

Pittsburgh, Pa

 Prepared export documents and sent “advice of shipments” to officers in the field Supported the preparation of the Ocean Freight Reimbursement (OFR) grant and various other proposals Aided the office manager with billing and board meeting preparation

Master Of Business Administration - Mba

Ba, Africana Studies, Political Science

Activities and Societies: Cornerstone Christian Fellowship, Drop the Debt