Apply research towards redesign and evaluation of test assessments for new customer support employees to ensure training validation alongside business needsContribute towards design and implementation of revitalized on-the-job mentoring/coaching programFacilitate technical and non-technical training for diverse audiencesPartner with frontline managers for improved communication and coordination of new employee learning and development requirements.

Contributed to streamlining of ~50 tools for on-boarding, on-the-job training, and manager development programs to increase employee engagement and improve business outcomes for community of 4500 employeesResearched and applied best practices towards program development to meet human capital needs in motivation, turnover and retention, and reducing skills gapsPartnered cross-functionally with subject matter experts for guidance on processes to ensure alignment with organizational regulations while meeting organizational needsParticipated in targeted survey design and data-collection of ~10 employees to interpret qualitative data for program evaluation and future planningLearned organizational ecosystem to gain proficiency and quickly optimize resources such as Zoom, QuickSurvey, Degreed Learning Pathways, Confluence, and OraDocs.

● Partnered via Google suite on merger/acquisition project to build data-driven performance management tools to include job descriptions and structured interviews.

● Orchestrated the full life cycle launch of a new orientation program, integrating 7 independent trainings into a cohesive 3-day program, ensuring ~300 members within first 3.5 months had access to resources to successfully transition.● Grew and sustained mentor program by 25-50% forming relationships, creating development plans to improve skills and competencies, co-facilitating onboarding and recruitment activities, and delivering tailored trainings alongside 3 local and 10 global colleagues.● Delivered briefings/trainings to ensure learning objectives were met to groups of 2-40, encouraging engagement and aligning content with organizational culture.● Ensured program integrity was met across ~100 trainers, delivering ~75 workshops/annually and 4 train-the-trainer programs/annually, and serving ~6,000 customers.● Cultivated relationships with customers, stakeholders, teammates, and leadership through active listening, effective correspondence, and proactive knowledge sharing.

● Independently designed and continuously improved courses (total of 10 classes across 3 subjects) to meet mandated learning objectives and optimize learning transfer based on student composition, feedback, and formal evaluations● Participated in re-design of the psychology associates program, including course design of the first neuroscience course offered by the community college● Quickly gained competency in learning management systems to facilitate courses.

● Collaborated with 10 teammates to design and implement new Special Operations Command's Preservation of the Force and Family (POTFF) Program● Designed tools and tracked data (i.e., surveys, feedback, demographics, and assessments), provided reports, advised management, and pitched potential improvements● Coached customers on self-advocacy, navigating complex situations, relationship building, and other personal and professional soft skills by establishing trust through active listening and maintaining confidentiality.

● Quickly gained competency in information and learning management systems to train customers, update and track data, and collaborate globally with teams and leaders.● Coached ~5-15 customers/day on self-advocacy, navigating complex situations, utilizing military eduational benefits, relationship building, and other personal and professional soft skills by establishing trust through active listening and maintaining confidentiality.