- Maintain KPIs for 200 Individual Companies - Average Book Value $2 Million ARR- Serve as the post-sale face of Pipedrive for high-value [HVC] accounts.- Onboard HVC customers by assessing their business needs to create a custom success plan to ensure strong adoption.- Build and maintain strong ‘high and wide’ relationships with key stakeholders in the assigned portfolio.- Drive product usage and adoption to ensure customer health and full product value attainment.- Advise customers on the most appropriate features for their specific business needs.- Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue in partnership with Sales.- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Act as the customer’s primary point of escalation, when required, to help manage customer expectations and de-escalate frustrations.- Serve as the internal voice of the HVC with internal teams, advocating for their business needs to keep cross-functional teams abreast of market needs.- Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries.

• Provide assistance both in English and Spanish to customers with CRM-related queries in a courteous and supportive manner through online live chat and email.• Specialized in Tier 2 Workflow Automation and API integrations. • Assisted with the translation of 76 chat bot paths from English to Spanish.• Follow up with customers and provide them with the appropriate instructions and tools to help them better utilize the Pipedrive CRM to fulfill their needs.

• Facilitated COVID testing site visitor registration.• Enforced site traffic rules and directed an avg. daily traffic of 1700 people.• Clarified questions regarding the COVID testing process.

• Built active sale pipelines and developed new prospects • Conducted 60 – 80 daily outbound calls to providers and developed prospective business relationships between candidates and clients• Sold and negotiated throughout the recruitment process while taking a consultative approach with providers

As Director of Development, I am responsible for planning, organizing, and directing all of FLITE Center’s fundraising including, the major gifts program, annual fund, planned giving, special events and capital campaigns. I work closely with The Executive Director and the Board of Directors in all development and fundraising endeavors.

Ten Golden Rules is a digital marketing agency with a wide array of internet advertising and marketing consulting services to help small, medium and large businesses get qualified traffic and convert real sales. It specializes in website conversion, which is ‘how to convert website visits into leads and sales’.➣ Hired by, and work directly with the CEO, to increase and procure the client base and reach of the firm.➣ Successfully closed 12 new client relationships in the first 12 months of employment, and manage the accounts.➣ Streamlined and digitized the onboarding of customers, by detailing and monetizing a-la-carte services➣ Strategically planned and Integrated a static spreadsheet based system into a dynamic CRM system to increase monthly billings.

As Director of Business Development for The Alive Foundation, Luis Rosario shares his passion and ambition alongside with the Alive Foundation team in changing the consciousness of the planet for the better. From managing company projects, to overseeing business opportunities Luis works as the right hand man to CEO and Founder JB Glossinger.His extensive experience with taking company projects from idea to completion has earned him the nick name of GSD (Getting Stuff Done). If it needs to get done, he will implement his "DWIT" (Do Whatever It Takes) attitude and get the job done.➣ Raised $132,000 in revenue for “Mastermind Meetings” in a 12-month span.➣ Increased audience attendance by 60% from the “Passions 2 Profits” event to “Awaken My Life.”➣ Provided daily support for audio podcasts.➣ Copy writer for the “Product Launch Formula” course, and video editor of multiple online videos.

I was in charge of coordinating event services, and manage client accounts. I was also responsible for exploring new business opportunities, that would lead to new business for the company via CRM systems.

Coordinated activities and field trips for the student body. I also managed and oversaw the planning and coordination of these activities. Practiced fiscal management with a budget of $30,000 per year for on-campus events.➣ Fiscal manager for the $100,000 Owl Productions budget, including forecasting and allocation.➣ Created and directed the Diversity Block Party.➣ Supervised operations of campus special events.➣ Managed external contracts with professional organizations, community outreach groups and vendors.